Client Success Manager, Labor & Multi Employer Funds
Serve as strategic relationship manager for a portfolio of labor funds, unions, and multi-employer health plans. Drive adoption, engagement, outcomes, and ROI while building trusted partnerships with public-sector stakeholders.
About the job
Responsibilities
- Manage a portfolio of labor funds, unions, and multi-employer health plans.
- Serve as the primary point of contact and trusted advisor for customer stakeholders.
- Lead business reviews focused on engagement, outcomes, ROI, and long-term value.
- Build relationships with fund administrators, consultants, trustees, and labor leadership.
- Partner cross-functionally to solve customer challenges and drive successful outcomes.
- Identify retention risks, growth opportunities, and strategies to strengthen partnerships.
90 Day Plan
- Develop a strong understanding of Virta's products, services, and customer success strategy.
- Build relationships with key internal stakeholders and cross-functional teams.
- Learn the unique dynamics of labor organizations and multi-employer funds.
- Participate in customer meetings, trustee discussions, and business reviews.
- Begin independently managing your assigned portfolio.
Must-Haves
- 5+ years of experience in Customer Success, Account Management, Consulting, Healthcare, Benefits, or a related customer-facing role.
- Strong relationship-building and communication skills.
- Ability to manage multiple priorities while navigating complex customer environments.
- Experience presenting outcomes, ROI, and strategic recommendations to leadership audiences.
- Demonstrates a proactive use of AI tools to improve individual output and efficiency.
Skills
Customer Success, Account Management, Healthcare, Benefits, ROI Analysis, Stakeholder Management, Relationship Building, AI Tools
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