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Virta HealthVirta HealthUnited States

Client Success Manager, Labor & Multi Employer Funds

Serve as strategic relationship manager for a portfolio of labor funds, unions, and multi-employer health plans. Drive adoption, engagement, outcomes, and ROI while building trusted partnerships with public-sector stakeholders.

100k – 129k
Remote5+ YOECustomer Success

About the role

Responsibilities

  • Manage a portfolio of labor funds, unions, and multi-employer health plans.
  • Serve as the primary point of contact and trusted advisor for customer stakeholders.
  • Lead business reviews focused on engagement, outcomes, ROI, and long-term value.
  • Build relationships with fund administrators, consultants, trustees, and labor leadership.
  • Partner cross-functionally to solve customer challenges and drive successful outcomes.
  • Identify retention risks, growth opportunities, and strategies to strengthen partnerships.

90 Day Plan

  • Develop a strong understanding of Virta's products, services, and customer success strategy.
  • Build relationships with key internal stakeholders and cross-functional teams.
  • Learn the unique dynamics of labor organizations and multi-employer funds.
  • Participate in customer meetings, trustee discussions, and business reviews.
  • Begin independently managing your assigned portfolio.

Must-Haves

  • 5+ years of experience in Customer Success, Account Management, Consulting, Healthcare, Benefits, or a related customer-facing role.
  • Strong relationship-building and communication skills.
  • Ability to manage multiple priorities while navigating complex customer environments.
  • Experience presenting outcomes, ROI, and strategic recommendations to leadership audiences.
  • Demonstrates a proactive use of AI tools to improve individual output and efficiency.

Skills

Customer SuccessAccount ManagementHealthcareBenefitsROI AnalysisStakeholder ManagementRelationship BuildingAI Tools
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