Commercial Customer Success Manager
Own strategic customer relationships and growth for high-value analytics and business intelligence accounts, improving adoption and net dollar retention through success planning, data-driven guidance, and account expansion. Requires 4+ years in customer success, account management, or consulting and strong analytics expertise.
About the job
Responsibilities
- Manage strategic relationships with decision-makers and influencers across high-value customer accounts.
- Use analytics and business intelligence expertise to help customers optimize their use of Sigma Computing’s platform and derive actionable insights.
- Develop strategies to maximize net dollar retention through upselling, cross-selling, and proactive churn reduction.
- Advocate for customer-requested product features, enhancements, and integrations.
- Develop and execute customer success plans aligned with business goals.
- Design and deliver training sessions, webinars, and workshops to increase product adoption and engagement.
Requirements
- Bachelor’s or master’s degree in Business, Analytics, Computer Science, or a related field.
- 4+ years of experience in customer success, account management, or a consultative role within SaaS, analytics, or business intelligence.
- Strong analytical and complex problem-solving skills.
- Excellent communication and interpersonal skills.
- Experience managing and growing customer accounts with a focus on net dollar retention.
- Experience with SQL, data visualization tools, and cloud-based analytics platforms.
- ETL experience.
- Experience implementing production business intelligence solutions.
- Startup experience.
Compensation and Benefits
- Base salary: $100k–$125k annually.
- Variable pay based on goal achievement.
- Stock options.
- Generous health benefits.
- Flexible time off policy.
- Paid bonding time for new parents.
- Traditional and Roth 401(k).
- Commuter and FSA benefits.
- Lunch program.
- Dog-friendly office.
Skills
Analytics, Business Intelligence, SQL, Data Visualization, Snowflake, Databricks, Amazon Redshift, BigQuery, ETL, SaaS, Cloud Analytics, Net Dollar Retention
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