Raleigh, NC
Resident experience platform for property managers
Second Nature builds a resident experience platform combining onboarding and benefits packages like insurance, rewards, and maintenance services. It serves property managers to deliver personalized renting experiences, improving retention and operations. This creates triple-win outcomes for residents, managers, and investors in the rental market.
Leads and grows a team of 5-10 engineers while remaining hands-on with coding, architecture, and code reviews using TypeScript, React, NestJS, and cloud technologies. Drives technical vision, mentors talent, and collaborates cross-functionally in a remote PropTech environment.
Identifies and qualifies potential property manager clients through outbound cold calls, emails, and social networking. Schedules demos, maintains sales pipelines using Salesforce and Salesloft, and collaborates with sales/marketing teams to hit quarterly goals. Requires 1+ years B2B sales experience.
Leads architecture and development of scalable software systems and integrations while mentoring engineers and shaping technical strategy. Requires 5+ years of software development experience and expertise across TypeScript, React, Next.js, NestJS, PostgreSQL, Kubernetes, and Terraform.
Growth Marketing Manager leading full-funnel omnichannel campaigns, email nurtures, and HubSpot automations to drive conversion, adoption, and revenue for a resident experience SaaS platform. Requires 3-5 years B2B marketing experience, strong analytics, and cross-functional collaboration in a remote-first environment.
Lead the design, architecture, and development of scalable, high-performance software systems for a Resident Experience Platform. Mentor engineers, drive technical strategy, and require strong experience with TypeScript, React/Next.js, NestJS, cloud-native tools, and architecture patterns.
Senior Product Manager owning Command Center, Second Nature's internal workflow platform. Responsible for core customer onboarding, activation, enrollment workflows, reducing operational complexity, and driving digital transformation using data, AI tools, and cross-functional partnerships with Sales, RevOps, and CX teams. Requires 6-8+ years PM experience building internal platforms.
Account Executive responsible for acquiring new mid-market property management clients (50-3000 doors) by prospecting, managing pipeline, closing deals, and building relationships. Requires 2-3 years tech sales experience, consultative approach, and proficiency with CRM tools.
Provide white-glove insurance support and claims assistance to residents and property managers while handling business entity formation, licensing, and multi-state regulatory compliance for a Resident Experience Platform. Requires active P&C license and 3+ years relevant experience.
Own the post-sale onboarding and implementation for property managers adopting Second Nature's Resident Experience Platform. Guide clients from contract to activation through discovery, training, change management, and cross-functional coordination while building scalable processes.
Design and execute post-sales enablement programs across Implementation, CX, CS, and Data Management to accelerate time-to-value, adoption, and retention. Build playbooks, coaching frameworks, and training content while partnering cross-functionally to drive measurable business outcomes.
Lead a four-person GTM enablement team reporting to the CRO, owning strategy and execution across Sales, Implementation, CSM, and Client-Facing domains with direct accountability to revenue outcomes.
Lead and coach a team of Technical Implementation Managers responsible for customer onboarding, technical configuration, and activation. Drive operational excellence, standardize workflows, and partner cross-functionally to deliver scalable, high-quality customer experiences in a fast-paced SaaS environment.
Owns the launch framework, maintains the Launch Calendar as single source of truth, facilitates tiering meetings, tracks cross-functional readiness, and drives retrospectives to ensure smooth product launches without direct authority.
Own client implementations end-to-end: lead discovery, architect solutions, configure systems, deliver training, and ensure technical handoff from Sales to CS. Requires 2+ years in solutions or technical implementation roles with strong API and integration experience.
Staff engineer builds AI-driven platform infrastructure for SDLC transformation, owns end-to-end experiments using AI agents like Claude, and ensures high-velocity code delivery with strong abstractions and real-world grounding. Requires staff-level architecture experience and AI-native workflows.