Senior Product Manager

Key Responsibilities

• Define and maintain the product vision, strategy, and roadmap for Command Center, anchored to reducing operational cost and complexity.
• Prioritize platform investments by balancing business impact, team enablement, and speed of delivery for other domains building on the platform.
• Use data (usage patterns, error/exception rates, cycle times, adoption curves) as a first-class input to roadmap decisions.
• Own the core customer onboarding, activation, and enrollment management workflows end to end.
• Set the platform, UX, and architectural standards that let other domain teams build and ship their own workflow tools on Command Center rapidly and consistently.
• Work closely with Sales/RevOps, CSM, Onboarding & Implementation, CX (Support), and Data/Enrollment Management teams to understand their day-to-day workflow needs and pain points, and translate them into product requirements.
• Partner broadly across the Product & Technology org to keep Command Center coordinated with, rather than duplicative of, other teams' workflow efforts.
• Lead the end-to-end lifecycle of Command Center initiatives, from discovery through rollout and iteration.
• Track and report on adoption, efficiency, and OpEx/NR impact of workflow improvements, grounded in real data.
• Champion practical use of AI tooling across the product development lifecycle - from discovery and spec-writing to prototyping and QA.

Requirements

• 6–8+ years of product management experience, preferably in SaaS, PropTech, or internal platform/tools roles.
• Experience building or owning internal workflow, onboarding, or operations platforms used by multiple internal teams.
• Measure yourself by value delivered, not features shipped. Able to translate operational work into business terms (OpEx, NR, cycle time) and make invisible work visible to the business.
• Genuine enthusiasm for how AI is reshaping the product development lifecycle, with real experience or point of view on applying it to ship faster and better.
• Comfortable working with data-rich problems - comfortable pulling apart usage and operational data yourself.
• Strong track record partnering with go-to-market and operations functions (Sales, RevOps, CSM, Support) rather than only engineering.
• Comfortable acting as a platform steward - enabling other teams to build well, not just building everything yourself.
• Decisive, "First Principles" thinker who can convert ambiguity into a clear roadmap and unblock teams proactively.
• Excellent cross-functional communicator, able to align stakeholders across product, engineering, and business teams quickly.

Nice-to-Haves

• Experience in PropTech.
• Hands-on experience applying AI tooling in the product development lifecycle.