Own the post-sale onboarding and implementation for property managers adopting Second Nature's Resident Experience Platform. Guide clients from contract to activation through discovery, training, change management, and cross-functional coordination while building scalable processes.
Lead and coach a team of Technical Implementation Managers responsible for customer onboarding, technical configuration, and activation. Drive operational excellence, standardize workflows, and partner cross-functionally to deliver scalable, high-quality customer experiences in a fast-paced SaaS environment.
Own client implementations end-to-end: lead discovery, architect solutions, configure systems, deliver training, and ensure technical handoff from Sales to CS. Requires 2+ years in solutions or technical implementation roles with strong API and integration experience.
Own the post-sale onboarding and implementation for property managers adopting Second Nature's Resident Experience Platform. Guide clients from contract to activation through discovery, training, change management, and cross-functional coordination while building scalable processes.
Lead and coach a team of Technical Implementation Managers responsible for customer onboarding, technical configuration, and activation. Drive operational excellence, standardize workflows, and partner cross-functionally to deliver scalable, high-quality customer experiences in a fast-paced SaaS environment.
Own client implementations end-to-end: lead discovery, architect solutions, configure systems, deliver training, and ensure technical handoff from Sales to CS. Requires 2+ years in solutions or technical implementation roles with strong API and integration experience.