Technical Account Consultant

Responsibilities

• Audit Canadian payroll configurations, including pay schedules, tax settings, and Time & Attendance/Time Off connections; identify errors, inefficiencies, and compliance gaps; and provide remediation recommendations.
• Train customer administrators on Canadian payroll integrations with Time & Attendance and Time Off, and resolve common configuration issues.
• Capture structured feedback on payroll and benefits performance for Product and Engineering, including recurring themes and Canada-specific insights.
• Review Canadian benefits configurations, carrier connections, and eligibility rules for accuracy and compliance.
• Upskill Technical Account Managers and Account Managers on Canadian payroll and benefits.
• Deliver documented findings and next steps for each engagement, including reactive and proactive engagements based on risk or complexity.
• Create reusable training assets covering Canadian payroll best practices, benefits configuration, and internal enablement.

Requirements

• 3+ years of SaaS experience in payroll processes, consulting, implementation, or support.
• Deep knowledge of Canadian payroll, including provincial tax and compliance requirements.
• NPI certification required.
• Strong attention to detail and ability to solve complex, interdependent configuration problems.
• Ability to explain complex payroll and benefits scenarios clearly in writing and verbally.
• Strong prioritization and time-management skills.
• Interest in working with Product and Engineering teams to address Canada-specific product gaps.

Nice to Have

• Experience with Canadian benefits administration.
• Passion for helping customers and colleagues.

Compensation

• Salary range: $100,000–$118,400 CAD annually.