Customer Success Programs Lead

You Will

Customer Education

• Build scalable programs that reduce CSM lift and empower customers to self-serve through onboarding academies, playbooks, in-product education, webinars, and office hours—driving faster time to value and product adoption.

Community Programs

• Build and grow customer communities that foster peer learning, advocacy, and virality through forums, Slack groups, user events, and customer-led content.

Champion Programs

• Identify and activate customer champions with exclusive access, recognition, and opportunities such as CABs, betas, events, case studies, and references to drive adoption and expansion.

You Have

• 4+ years in a CS Programs, Customer Education, Community, Champions or Lifecycle role at a fast growing company.
• Experience building at least one of these motions from scratch, not just inheriting one.
• Executive presence and the ability to hold a room with senior stakeholders.
• Strong content and communication instincts: you know how to make complex things simple and engaging.
• High energy with the ability to juggle many projects and conversations at once.
• Founder mentality: comfortable operating before the playbook exists. Comfortable operating independently without a lot of structure.
• A point of view on what great community and education looks like and the portfolio to back it up.