WatershedNew York, NYStrategic Customer Success Manager owns success for Fortune 500 enterprise accounts using sustainability platform, driving retention, expansion, and executive relationships while influencing product strategy. Requires 7+ years enterprise SaaS experience with C-suite engagement.
Own customer health scoring, lifecycle automation, and scaled programs that drive adoption, retention, and expansion. Build AI-powered CS systems from the ground up at a high-growth SaaS company.
Drive AI adoption, renewals, and expansion for enterprise accounts at Notion. Lead workshops, build success plans, and partner with AEs to deliver outcomes and revenue.
Build and scale customer education, community, and champion programs from scratch to drive adoption, retention, and NRR at a fast-growing AI SaaS company.
Leads a team of Customer Success Managers to drive customer adoption, retention, and expansion of AI infrastructure services. Requires 6+ years in customer success with 2+ years leadership, strong analytical skills, and experience with CRM tools like Salesforce and Gainsight.
Manage high-value State, Local, and Education (SLED) accounts at Vanta as a trusted advisor. Drive adoption, retention, expansion, and value realization for public sector customers through strategic planning, executive alignment, and cross-functional coordination. Requires 8+ years customer success experience with public sector compliance frameworks.