AI Customer Enablement Lead

What You'll Do

• Own Console's enterprise enablement strategy and roadmap, setting the direction as the function takes shape.
• Architect the function end-to-end (content, tooling, delivery, metrics) and build the case for where it scales next, which may include growing a team over time.
• Build onboarding and training resources that help customers adopt AI agents fast, including guides, videos, courses, and help center content.
• Design scalable learning experiences across customer personas, use cases, and stages of the journey, from first deployment to mature, multi-team usage.
• Partner with Forward Deployed Engineering, Product, Sales, and Engineering to surface customer knowledge gaps and turn them into high-impact enablement.
• Build repeatable systems for gathering feedback, measuring content effectiveness, and improving programs over time.

About You

• 6+ years in customer enablement or education, including ownership of a program or function, ideally in B2B SaaS or enterprise technology.
• A track record of building enablement programs from zero: onboarding resources, academies, training content, or self-serve learning. You think about content as building blocks of a larger system.
• Strong ability to translate complex or technical products into clear, approachable learning experiences. Comfort with AI or highly technical products is a plus.
• Fluent across formats: documentation, training decks, videos, webinars, live trainings, and self-paced learning.
• A high-agency operator who creates structure in ambiguity and is excited to build zero to one.
• Comfortable operating with senior stakeholders on both sides: setting strategy internally with leadership and engaging enterprise customers at the VP and executive level.

Why Join Console?

• Competitive pay and benefits: top compensation with full benefits including equity with early exercise & QSBS eligibility, comprehensive health, dental, and vision insurance, unlimited PTO, 401(k), meals provided daily in office.