AI Customer Enablement Lead
Own and architect Console's enterprise customer enablement function from the ground up, building onboarding, training, documentation, and scalable learning experiences for AI agent adoption at customers like Databricks and Figma. Requires 6+ years building enablement programs in B2B SaaS, strong instructional design skills, and high agency to translate complex AI capabilities into clear resources.
About the job
What You'll Do
- Own Console's enterprise enablement strategy and roadmap, setting the direction as the function takes shape.
- Architect the function end-to-end (content, tooling, delivery, metrics) and build the case for where it scales next, which may include growing a team over time.
- Build onboarding and training resources that help customers adopt AI agents fast, including guides, videos, courses, and help center content.
- Design scalable learning experiences across customer personas, use cases, and stages of the journey, from first deployment to mature, multi-team usage.
- Partner with Forward Deployed Engineering, Product, Sales, and Engineering to surface customer knowledge gaps and turn them into high-impact enablement.
- Build repeatable systems for gathering feedback, measuring content effectiveness, and improving programs over time.
About You
- 6+ years in customer enablement or education, including ownership of a program or function, ideally in B2B SaaS or enterprise technology.
- A track record of building enablement programs from zero: onboarding resources, academies, training content, or self-serve learning. You think about content as building blocks of a larger system.
- Strong ability to translate complex or technical products into clear, approachable learning experiences. Comfort with AI or highly technical products is a plus.
- Fluent across formats: documentation, training decks, videos, webinars, live trainings, and self-paced learning.
- A high-agency operator who creates structure in ambiguity and is excited to build zero to one.
- Comfortable operating with senior stakeholders on both sides: setting strategy internally with leadership and engaging enterprise customers at the VP and executive level.
Why Join Console?
- Competitive pay and benefits: top compensation with full benefits including equity with early exercise & QSBS eligibility, comprehensive health, dental, and vision insurance, unlimited PTO, 401(k), meals provided daily in office.
Skills
Instructional Design, Customer Enablement, Onboarding, Training Content, Documentation, Self-Serve Learning, B2B SaaS, Enterprise Technology, Ai Products, Stakeholder Management
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