Customer Success Manager Northern Europe
Manages Corporate and Enterprise SaaS accounts to drive adoption, business value, renewals, and expansion. The role combines customer advisory, commercial ownership, implementation oversight, analytics, and cross-functional collaboration.
About the job
Responsibilities
- Develop clear success and value-realization plans, manage champions, and align stakeholders to deliver customer business outcomes.
- Navigate multiple departments within organizations to expand use cases and Pigment's business value, driving ARR and reducing risk across the portfolio.
- Oversee customer implementations of Pigment, ensuring customers understand the platform's value and achieve high adoption.
- Deliver presentations, provide recommendations on best practices, and structure creative solutions to optimize engagement.
- Lead the development of the Pigment community through thought leadership, events, and best-practice development.
- Develop deep product expertise and collaborate closely with the product team on product vision and roadmap.
Requirements
- Significant experience in customer success, account management, or a similar role within a software or SaaS company.
- Proven ability to manage Corporate and Enterprise accounts, driving customer adoption, satisfaction, renewals, and expansion.
- Experience with AI customer-engagement strategies, automation technologies, and platforms.
- Strong commercial mindset and ability to own revenue for a book of business, including renewals and expansion.
- Curiosity about new technology adoption and enthusiasm for best-in-class products.
- Strong analytical skills to interpret customer data, identify trends, and uncover growth and risk-mitigation opportunities.
- Outstanding communication and interpersonal skills, with the ability to build relationships with customers at all levels.
- Results-oriented, proactive, and strategic approach to problem-solving in a fast-paced environment.
- Fluent in English.
- Self-motivated and adaptable, with the ability to work independently and collaboratively across functions.
Compensation & Benefits
- Competitive package.
- Stock options.
- Bike2work scheme.
- Trust and flexible working hours.
- Annual company offsite.
- High-end equipment, based on stock and availability.
- Remote-friendly environment.
Skills
SaaS, Customer Success, Account Management, AI, Automation Technologies, Data Analysis, Arr Management, Customer Implementations, Product Roadmapping
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