Customer Success Manager II
Manage a portfolio of NCAA Division I and professional basketball accounts, driving renewals, engagement, and upsells while serving as the primary customer contact and product expert.
About the job
Responsibilities
- Develop strong customer relationships and maximize satisfaction across a portfolio of accounts
- Demonstrate products, educate customers, and carry out engagement and commercial activities
- Run meetings to understand client needs and identify opportunities for upselling additional services
- Work toward quarterly and yearly revenue and engagement targets
Requirements
- Previous client-facing role experience (preferably in a technology company)
- Experience working with basketball coaches at the NCAA DI and/or professional sports level
- Experience with Hudl products
- Mastery of Hudl’s Pro Suite for basketball; product and workflow expert
- Strong communication skills for internal and external stakeholders
- Strong time management skills across multiple responsibilities
- Growth mindset
Nice-to-Haves
- Sales experience as an Account Executive or CSM
- Cross-functional experience collaborating with customer support, product, and operations
- Coaching and/or athletics background
- Solution-oriented approach to diagnosing problems and finding creative solutions
Compensation & Benefits
- Base Salary Range: $42,150–$60,600 USD
- On-Target Earnings: $60,000–$91,000 USD
- Flexible vacation time, company-wide holidays, timeout days, remote work options
- 401(K) match up to 4%
- Medical, vision, dental, fertility healthcare and family forming benefits
- Employee Assistance Program, employee resource groups, fitness partner Peerfit
Skills
Client Relationship Management, Account Management, Product Demonstration, Upselling, Business Reviews, Workflow Optimization, Cross-Functional Collaboration, Customer Support, Sales Experience, Solution-Oriented Problem Solving
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