Associate Account Manager

Responsibilities

• Own a portfolio of strategic accounts across their full lifecycle: land, expand, and renew.
• Run structured onboarding (0–60 days): kickoff in week 1, a written success plan within 48 hours, and day-30/day-60 milestones.
• Drive steady-state engagement through monthly signal-driven check-ins and QBRs with executive attendance.
• Identify expansion opportunities to the CSQL threshold and hand off to Account Management for commercial close.
• Manage renewals starting 90 days out, with plays segmented by account health (green: formality; yellow: joint with Head of Renewals; red: escalated recovery).
• Own renewal health, executive relationships, and proactive churn risk for accounts; carry GRR for book of business.
• Partner with Technical Success on escalations and architecture health.
• Surface customer feedback to Product.

Requirements

• 3+ years in customer success, account management, or a customer-facing commercial role.
• Experience managing renewals and contributing to retention or expansion outcomes.
• Strong relationship-building and executive communication skills.
• Analytical mindset; comfortable using product and account signals to prioritize.
• A customer-centric approach and the ability to thrive in a fast-paced environment.

Nice-to-Haves

• Excited to help build the CSM playbook at a fast-growing company.
• Love building durable relationships with customers and helping them succeed.
• Proactive approach to preventing churn.
• Comfortable owning renewals and identifying expansion opportunities.

Compensation and Benefits

• Estimated salary range: $85k - $115k (determined by skills, qualifications, experience and market demand).
• Robust benefits package equating to roughly $20k in additional annual compensation, including:
  • Comprehensive health coverage
  • 401(k) matching
  • Wellness and work enablement stipends
  • Generous PTO
  • Sabbatical program