Associate Account Manager
Own a portfolio of strategic accounts at Bubble, managing full lifecycle from onboarding and adoption to renewals and expansion. Drive retention (GRR), build executive relationships, run QBRs, and partner cross-functionally in a hybrid NYC role requiring 3+ years customer success experience.
About the job
Responsibilities
- Own a portfolio of strategic accounts across their full lifecycle: land, expand, and renew.
- Run structured onboarding (0–60 days): kickoff in week 1, a written success plan within 48 hours, and day-30/day-60 milestones.
- Drive steady-state engagement through monthly signal-driven check-ins and QBRs with executive attendance.
- Identify expansion opportunities to the CSQL threshold and hand off to Account Management for commercial close.
- Manage renewals starting 90 days out, with plays segmented by account health (green: formality; yellow: joint with Head of Renewals; red: escalated recovery).
- Own renewal health, executive relationships, and proactive churn risk for accounts; carry GRR for book of business.
- Partner with Technical Success on escalations and architecture health.
- Surface customer feedback to Product.
Requirements
- 3+ years in customer success, account management, or a customer-facing commercial role.
- Experience managing renewals and contributing to retention or expansion outcomes.
- Strong relationship-building and executive communication skills.
- Analytical mindset; comfortable using product and account signals to prioritize.
- A customer-centric approach and the ability to thrive in a fast-paced environment.
Nice-to-Haves
- Excited to help build the CSM playbook at a fast-growing company.
- Love building durable relationships with customers and helping them succeed.
- Proactive approach to preventing churn.
- Comfortable owning renewals and identifying expansion opportunities.
Compensation and Benefits
- Estimated salary range: $85k - $115k (determined by skills, qualifications, experience and market demand).
- Robust benefits package equating to roughly $20k in additional annual compensation, including:
- Comprehensive health coverage
- 401(k) matching
- Wellness and work enablement stipends
- Generous PTO
- Sabbatical program
Skills
Customer Success, Account Management, Renewals Management, QBRs, Executive Communication, Relationship Building, Churn Prevention, Onboarding, Grr, Expansion Identification
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