Partner Success Associate

Responsibilities

• Service and support existing and new contracted clients
• Perform in-person and virtual presentations with leasing agents and property managers
• Monitor our B2C referral pipeline and support B2B clients as their residents consider our services
• Train clients on our products and ensure full understanding, helping to answer any questions via the phone, email, or in-person
• Meet or exceed assigned quota & KPIs on a monthly basis
• Collect customer feedback on product, process and pricing changes
• Maintain customer records in CRM
• Hold site visits with partner buildings in your vicinity
• Help with local in person events
• Occasional travel to our headquarters in NYC

Requirements

• Self-starter: able and excited to take initiative on what’s needed for your client
• Comfortable presenting in front of large and small groups - you can connect with a client and tell TheGuarantors story
• 2+ years in a training or account management role
• Strong written and verbal communication skills
• Ability to work under pressure, organize, and prioritize responsibilities and client requests

Nice-to-Haves

• Experience with Hubspot
• 2+ years in the multifamily industry
• Prior experience in leasing, property management, or brokerage

Compensation & Benefits

• Base salary range: $70,000 - $80,000 annually (with OTE at $120,000 - $140,000 first year)
• Medical, dental, & vision insurance, beginning day one
• Health savings account with employer contribution
• Generous PTO and paid holidays
• Flexible working hours
• 401(k)
• Paid parental leave
• Company sponsored short and long term disability
• Flexible spending accounts (healthcare, dependent care, commuter)