Partner Success Associate
Support multifamily clients as a Partner Success Associate by providing training, account management, in-person/virtual presentations, and driving product adoption to meet revenue quotas. Requires 2+ years in training or account management, strong presentation and communication skills, with multifamily or leasing experience preferred.
About the job
Responsibilities
- Service and support existing and new contracted clients
- Perform in-person and virtual presentations with leasing agents and property managers
- Monitor our B2C referral pipeline and support B2B clients as their residents consider our services
- Train clients on our products and ensure full understanding, helping to answer any questions via the phone, email, or in-person
- Meet or exceed assigned quota & KPIs on a monthly basis
- Collect customer feedback on product, process and pricing changes
- Maintain customer records in CRM
- Hold site visits with partner buildings in your vicinity
- Help with local in person events
- Occasional travel to our headquarters in NYC
Requirements
- Self-starter: able and excited to take initiative on what’s needed for your client
- Comfortable presenting in front of large and small groups - you can connect with a client and tell TheGuarantors story
- 2+ years in a training or account management role
- Strong written and verbal communication skills
- Ability to work under pressure, organize, and prioritize responsibilities and client requests
Nice-to-Haves
- Experience with Hubspot
- 2+ years in the multifamily industry
- Prior experience in leasing, property management, or brokerage
Compensation & Benefits
- Base salary range: $70,000 - $80,000 annually (with OTE at $120,000 - $140,000 first year)
- Medical, dental, & vision insurance, beginning day one
- Health savings account with employer contribution
- Generous PTO and paid holidays
- Flexible working hours
- 401(k)
- Paid parental leave
- Company sponsored short and long term disability
- Flexible spending accounts (healthcare, dependent care, commuter)
Skills
Account Management, Client Training, Presentations, CRM, HubSpot, Multifamily Industry, Property Management, Leasing
Similar jobs
Customer Success jobs
Octus
New York, NY
Supports a focused portfolio of investment banking and advisory clients by driving onboarding, platform adoption, retention, and relationship development. The role suits a recent graduate with strong communication skills and an interest in financial services and credit markets.
Justworks
New York, NY
Manages end-to-end customer onboarding, coordinating implementations, guiding product configuration, resolving risks, and transitioning customers successfully. Requires 2–5 years of onboarding, implementation, or customer success experience with strong project and stakeholder management skills.
Prompt Health
Remote
Supports rehab therapy clients through onboarding, training, product adoption, support, and retention for a healthcare SaaS platform. Requires outpatient physical therapy experience, strong software skills, EMR familiarity, Excel proficiency, and excellent communication.
Justworks
New York, NY
Coach sales teams using QA data and CX metrics to improve performance through structured 1:1 and group sessions. Design coaching frameworks, track improvement, and partner with QA and enablement teams.
Hinge Health
United States
Manages a high-volume portfolio of emerging SMB accounts, advising clients on MSK program adoption, reporting, escalations, expansion, and renewals. The role requires 2+ years of scaled account management experience, strong analytical and relationship-building skills, and a bachelor’s degree.