Customer Onboarding Manager

Responsibilities

• Serve as the main point of contact for new customers, owning the end-to-end onboarding experience.
• Project manage onboarding implementations and ensure timely completion of milestones.
• Deliver and tailor core onboarding calls based on customer needs.
• Use a consultative approach to understand customer goals and align onboarding accordingly.
• Monitor onboarding progress and drive accountability across stakeholders.
• Identify risks and blockers and lead resolution strategies across cross-functional teams.
• Provide guidance on product configuration, payroll readiness, and best practices.
• Triage and resolve customer inquiries while ensuring a high-quality, responsive experience.
• Partner with Sales to ensure a seamless transition into onboarding.
• Prepare onboarding completion summaries and transition documentation.

Requirements

• 2–5 years of experience in customer onboarding, implementation, or customer success.
• Strong project management and stakeholder management skills.
• Ability to explain complex products or services clearly and effectively.
• Strong attention to detail and ability to manage competing priorities.
• Experience working cross-functionally in a fast-paced environment.

Compensation

• Base wage range: $35.58–$43.27 per hour for the New York City office.
• Actual compensation varies based on factors including skills, relevant experience, and work location.
• Benefits and total rewards are provided according to the company’s total rewards program.