Legal Engineer, Product Specialist Manager

What You'll Do

Lead and develop a high-performing team:

• Recruit, mentor, and manage a team of Legal Engineer – Product Specialists
• Set a high bar for customer engagement, legal credibility, and product expertise
• Coach team members through complex customer situations and provide actionable feedback
• Create clear paths for growth and performance excellence

Drive customer adoption, retention, and expansion:

• Own the team's impact on customer outcomes including adoption, utilization, renewals, and expansion
• Partner closely with Customer Success Managers and Account Executives to ensure coordinated account strategies

Oversee customer engagement strategy:

• Guide how the team engages with customers across implementation, onboarding, and ongoing enablement
• Ensure consistent, high-quality delivery of workshops, trainings, and hands-on agent building sessions

Act as a senior escalation point for key accounts:

• Directly engage with Harvey's most strategic and complex customers
• Build relationships with partners, general counsel, and other senior legal stakeholders
• Step into critical moments to unblock adoption challenges

Own team operations and performance management:

• Manage team capacity, account allocation, and coverage
• Establish clear performance metrics tied to adoption, engagement, and customer health
• Drive accountability through data-informed decision making

Build scalable processes and enablement:

• Design and refine playbooks, onboarding frameworks, training programs, and best practices
• Partner with Legal Enablement and Product to continuously improve materials and approaches

Partner cross-functionally to improve customer outcomes:

• Collaborate closely with Customer Success, Sales, Product, Engineering, and Applied Legal Research
• Translate insights from customer engagements into actionable improvements

Influence product strategy and roadmap:

• Aggregate and synthesize feedback from your team and customers to inform product development
• Advocate for features and workflows that address real-world legal use cases

Shape Harvey's customer-facing narrative:

• Partner with Marketing and Enablement to develop high-quality content, use case materials, and thought leadership

What You Have

• JD or equivalent legal qualification
• 5+ years practicing law at a top-tier law firm (Vault 50 or equivalent) and/or in-house at a F500 or leading tech company, with significant client-facing experience
• 4+ years of direct people-management experience, with a demonstrated track record of building, leading, and developing high-performing teams
• Experience managing legal professionals is preferred
• Strong executive presence with experience building relationships with senior stakeholders such as law firm partners, general counsel, c-suite/senior innovation team members, and legal operations leaders
• Deep understanding of legal workflows and the challenges faced by modern legal teams
• Demonstrated success in customer-facing roles (e.g., client advisory, customer success, legal tech, or innovation teams)
• Ability to operate in a fast-paced, ambiguous environment
• Strong interest in AI and its potential to transform the legal industry
• Experience working cross-functionally with Product and Engineering teams is a plus

Compensation

$315,000 - $385,000 USD OTE (75/25 Split)