Customer Success Manager- Strategics

Responsibilities

• Build trusting, strategic relationships with key customer decision-makers in complex, matrixed organizations; understand their objectives and identify optimization and expansion opportunities.
• Become an expert in Anthropic products across API, Claude Code, and Claude for Enterprise, including their technical nuances and best practices.
• Drive usage planning, adoption, and realized customer value across consumption-based and seat-based products.
• Monitor usage patterns, address underutilization, and identify optimization opportunities.
• Socialize the product roadmap, promote new products, and engage product managers.
• Document and quantify customer value through business outcomes, ROI, and impact metrics.
• Identify new use cases and lines of business for Claude across departments, teams, and workflows.
• Develop and execute change-management strategies, including Train the Trainer programs, Centers of Excellence, and organizational enablement.
• Own the customer experience across the lifecycle through account and success plans, Quarterly Business Reviews, and primary customer communication.
• Develop scalable engagement strategies and playbooks for high-touch strategic accounts.

Requirements

• 8+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering.
• Experience with F10 and F500 technology companies, SaaS platforms, or digital-first businesses.
• Deep understanding of the AI landscape and experience with large technology companies or AI products across the technology stack.
• Technical fluency in AI/ML concepts, API integrations, and software implementation patterns.
• Experience supporting both consumption-based and seat-based business models.
• Strategic mindset with the ability to identify growth opportunities and create expansion plans.
• Proven ability to manage account portfolios, maintain relationships, and drive measurable outcomes.
• Strong cross-functional collaboration skills.
• Passion for AI and responsible development of advanced systems.
• Ability to bring structure to ambiguous situations and work hands-on.
• Bachelor's degree or equivalent combination of education, training, and experience.

Compensation

• Annual compensation range: $265,000–$320,000 USD.
• The compensation range for sales roles represents on-target earnings, including base salary and target commissions or bonuses.
• Anthropic currently expects staff to work from an office at least 25% of the time under its location-based hybrid policy.
• Visa sponsorship may be available depending on the role and candidate.