Technical Account Manager
The Technical Account Manager will guide enterprise customers across the APJ region through onboarding, adoption, technical best practices, and escalations. The role requires at least five years of client-facing or technology-focused experience, strong project management skills, and the ability to understand complex data systems.
About the job
Responsibilities
- Own retention and expansion for the largest customers as part of the Customer Success team.
- Partner with Sales to strategize ways to increase Hightouch adoption within large organizations.
- Deliver timely, organized customer onboarding through effective project management.
- Help customers realize the full value of Hightouch products and advise on technical best practices.
- Provide proactive technical guidance and expertise across Hightouch products.
- Collaborate with Customer Support, Engineering, and other teams on technical escalations.
- Surface customer use cases and product problems to Engineering to help improve the platform.
Requirements
- 5+ years of experience in a client-facing and/or technology-focused role combining business experience and technical acumen.
- Experience managing and executing technical projects with a customer-first attitude and strong empathy.
- Excellent project management and communication skills.
- Ability to quickly learn new technologies and understand complex systems, including SQL, databases, APIs, and reporting tools.
- Strong troubleshooting and problem-solving skills.
- Ability to collaborate cross-functionally with different teams and types of people.
- Ability to work under pressure, meet deadlines, and navigate unexpected roadblocks.
Compensation and Benefits
- Meaningful equity compensation through ISO options.
- Early exercise and a 10-year post-termination exercise window.
Skills
SQL, Databases, APIs, Reporting Tools, Project Management, Troubleshooting, Technical Support, Customer Onboarding
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