Manager, Procurement Product Activation
Lead a team of Procurement Activation Specialists to deliver fast, repeatable implementations of Ramp's AI-powered procure-to-pay platform for mid-market customers. Build the activation playbook from scratch, influence product direction from field patterns, and serve as the central procurement authority across Sales, CS, and Product.
About the job
Lead & Develop the Team
- Hire, onboard, and develop Procurement Activation Specialists; own their ramp from week one to full independence
- Run structured 1:1s and coaching that moves ICs from reactive to proactive, and from execution to insight
- Build a team culture where CSMs, AMs, and AEs come to your team first before things get complicated
Define & Lead Strategy
- Build the Procurement Activation playbook from the ground up: define excellent discovery, configuration, customer education, and go-live
- Turn implementation patterns into structured product feedback for Engineering and Product
- Partner with Sales, AM, and CSM leadership to define handoff, scoping, and resourcing standards for procurement deals
Operationalize & Scale
- Build implementation processes to handle growth as new capabilities ship and customer base expands
- Spot systemic blockers (product gaps, handoff failures, coverage issues) and drive cross-functional resolution
- Represent procurement activation in GTM planning, headcount conversations, and roadmap discussions
Requirements
- Deep procurement expertise in procure-to-pay workflows, approval structures, ERP integrations, and vendor management (enough to advise Controllers or VPs of Finance on first call)
- Real people development experience: managed or closely mentored ICs with specific examples of improving skills or confidence
- Cross-functional influence without authority: align with non-reports (AE, CSM, AM, VP levels) and hold position on competing priorities
- Built something from scratch (playbook, training program, escalation framework) that others adopted and outlasted your involvement
- Precise written and verbal communication: explain workflows to Controllers and brief VPs on the same day with equal credibility
Nice-to-Haves
- Experience in customer-facing implementation or success at a procurement software company (Coupa, Zip, Procurify, Stampli, Ivalua, or similar) or in Procurement operations
- Familiarity with AP automation, ERP integrations (NetSuite, QuickBooks), or invoice-to-payment workflows
- Background in CS, implementation, or solutions consulting in B2B SaaS
Skills
Procure-To-Pay, Erp Integrations, Vendor Management, Ap Automation, NetSuite, Quickbooks, Procurement Software, Customer Success, Implementation Management, Cross-Functional Leadership
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