Leads a team of Customer Success Managers to drive client onboarding, adoption, retention, and expansion in a B2B SaaS environment for housing. Owns account health, churn mitigation, ROI demonstration, and cross-functional partnerships. Requires 3+ years managing CS teams.
Leads member experience team owning NPS, VIP/influencer service, and satisfaction metrics for imaging services. Drives data-informed improvements, builds scalable processes, and ensures exceptional proactive support in a high-growth health tech environment. Requires 6-10 years in customer success with team management.
Implementation Specialist partners with large customers' IT teams to guide adoption of Rippling's Apps, Devices, Identity, and Inventory solutions. Requires 4+ years IT experience with UEM, MDM, RMM, fleet management, and tools like Azure, Google, Okta.
Leads AI transformation for Fortune 100 customers, building C-suite relationships, driving ROI realization, and orchestrating cross-functional programs to shift to AI-first operations. Requires 5-9 years in strategic consulting or account management with strong change management expertise.
Leads customer success organization, owning post-sales lifecycle from onboarding to expansion, optimizing Time-to-Value and Net Revenue Retention. Builds scalable CS systems, mentors teams, and translates customer insights into product strategy for high-growth fintech. Requires 10+ years in client-facing leadership.
Owns portfolio of ~100 customers in waste management SaaS, guiding them to success through best practices, data analysis, renewals, and expansion while collaborating cross-functionally. Requires strong communication, project management, and industry knowledge.
Leads a team of Customer Success Managers to drive customer adoption, retention, and expansion of AI infrastructure services. Requires 6+ years in customer success with 2+ years leadership, strong analytical skills, and experience with CRM tools like Salesforce and Gainsight.
Own gross retention and decarbonization portfolios for enterprise customers. Build scalable delivery systems, quantify customer value, and manage a small operations team in a high-ownership environment.
Guide enterprise financial services customers through Hebbia adoption and value realization as a trusted Client Partner. Drive feature adoption, manage relationships, solve problems cross-functionally, and own renewals and expansion.
Leads customer onboarding and implementation for Ramp's financial platform, partnering with account managers to ensure quick value realization, drive revenue, and manage workflows for commercial customers. Requires 3+ years in customer success or account management with strong project skills.
Drives product adoption and value realization for large strategic customers through tailored enablement strategies, training, and cross-functional partnerships. Requires 4+ years in customer success or enablement roles in SaaS.
Leads member outreach, collects and analyzes feedback on product usage, drives retention campaigns, and advocates for member needs cross-functionally with Product, Engineering, and Support teams. Requires 5+ years in customer success or engagement, strong analytics, and communication skills.
Support the General Manager in managing relationships with financial institution customers through implementation, go-live, upsells, and ongoing success. Requires 3+ years in customer success/client management/product, strong communication, and a proactive approach in a high-growth B2B FinTech environment.
Customer Success Manager drives value for midmarket construction clients by managing onboarding, lifecycle, renewals, and at-risk interventions. Requires 3+ years in early-stage tech, analytics skills with BI dashboards, and strong communication.
Senior Customer Success Manager drives adoption and retention for mid-market 1Password customers through proactive engagement, lifecycle guidance, and renewals. Requires 3+ years SaaS CS experience, strong communication, and technical savvy.
Leads enterprise clients through AI-driven marketing transformations, designing content strategies, managing deployments with integrations like Salesforce and Adobe, and driving product adoption. Requires 4-10+ years in consulting, digital strategy, or martech with deep AI and marketing ops knowledge.
Drives adoption and value of construction tech platform for strategic general contractor clients through trusted advising, executive reviews, site visits, and feedback gathering. Requires 5+ years commercial construction experience and up to 50% travel.
Lead customer relationships and coordinate cross-functional delivery for B2B accounts. Requires technical fluency, SQL/dashboard skills, and experience in consulting, TPM, or customer success.
Owns customer success for healthcare providers focusing on revenue cycle management (RCM) operations in MSK practices. Manages relationships, onboards customers, oversees billing vendors, optimizes front/back-end RCM processes, and delivers performance reports. Requires 7-10 years RCM expertise in orthopedics/procedural specialties.
Leads onboarding and implementation of Ramp's financial products for mid-market customers, driving revenue through fast activation and problem-solving. Requires 5+ years in sales, customer success, or product operations in B2B environments.
Manages portfolio of Life Sciences customer accounts, drives adoption and ROI using Tulip platform, ensures renewals and expansions. Requires 5+ years client-facing experience in industry, GxP knowledge, and cross-team coordination.
Senior Solutions Consultant demonstrates Tabs platform post-sales, leads discovery sessions on ASC 606 revenue recognition, designs PoCs, and guides implementations. Requires 5-8+ years accounting experience and expertise in financial workflows.
Guide mid-market clients in adopting Harvey's AI platform, manage relationships for 40+ accounts, drive implementation, training, and scalable processes to maximize value and ROI. Requires SaaS/legal experience, strong communication, and tools like Salesforce.
Leads systems and operations for Customer Success, diagnosing workflow issues, designing scalable Salesforce solutions, and driving automation to enhance efficiency and reliability in post-sale processes. Requires 3+ years in ops roles and strong Salesforce expertise.
Customer Success Manager responsible for building relationships, providing technical guidance on AI/ML and Kubernetes solutions, performance monitoring, training, and issue resolution to maximize customer value and retention. Requires bachelor's degree, proven customer success experience, and strong technical understanding of cloud, AI/ML.
Onboards and supports PE-backed companies adopting Aleph's FP&A platform, builds finance team partnerships, monitors usage metrics, and relays customer feedback to product/engineering. Requires 3+ years in PE or PE-backed finance roles and Excel proficiency.
Manages strategic customer relationships in fintech banking, handling onboarding, expansion, and advocacy while partnering cross-functionally to drive growth and inform product strategy. Requires 5+ years experience, strong project management, and critical thinking in ambiguous environments.
Leads high-performing customer support team across tiers, scales AI-powered "support as product" for B2B, manages outsourcing and incidents. Requires support leadership, product mindset, AI experience, operational rigor, and tech fluency with tools like Zendesk.
Drives AI adoption and scales Claude product usage for strategic enterprise accounts, building relationships, optimizing consumption, and maximizing ROI as a trusted advisor to global tech leaders.
Optimize customer success strategy, processes, and systems for retention and expansion. Partner with leadership using data analytics to drive operational excellence and actionable insights in a SaaS environment.
Supports customer success by reviewing research studies, assisting recruitment, troubleshooting platform issues, and optimizing workflows with automation. Collaborates with GTM and engineering teams; requires 1-2+ years managing customer relationships and strong organizational skills.
Strategic advisor and main contact for MongoDB customers, driving success through best practices, issue resolution, executive reviews, and cross-functional collaboration. Requires 7+ years in customer success with technical aptitude.
Leads technical delivery team building and deploying AI agents for enterprise customers, managing end-to-end executions, scaling operations, and influencing product roadmap. Requires 10+ years in technical customer-facing roles and 5+ years people management.
Leads AI transformation for Fortune 100 accounts by building C-suite relationships, driving ROI realization, and orchestrating cross-functional programs to deliver measurable business impact. Requires 10+ years in strategic consulting with strong change management and executive presence.
Technical architect partnering with Customer Success Managers to solve enterprise customer challenges at scale using Postman workflows, integrations, and custom solutions. Requires 6+ years in customer-facing technical roles, strong CS/Engineering foundation, and expertise in JavaScript, APIs, and DevOps.
Owns high-volume onboarding and activation of micro-SMB/MM customers to full Ramp adoption within 60 days using scalable motions. Requires 5+ years B2B SaaS customer success, executive presence, data-driven decisions, and cross-functional collaboration.
Drives post-sales success for OpenAI's government customers by leading technical deployments, adoption, training on API, ChatGPT Enterprise, custom GPTs/Agents, and measuring business impact. Requires 8+ years in technical customer-facing roles and hands-on AI expertise.
Leads onboarding and implementation for small to mid-sized commercial accounts in an AI-native identity security platform, handling technical configurations, integrations, training, and project management to drive quick value realization and adoption.
Serve as the primary contact for law firm customers, managing relationships, onboarding, support, and driving adoption/upsell in an early-stage AI startup. Build CS processes from scratch with 0-3 years customer-facing experience.
Leads customer support team in B2B SaaS environment, managing operations, SLAs, escalations, and KPIs while partnering with Product and Engineering to improve customer experience. Requires 6+ years support experience with 2+ years people management and technical fluency in SaaS tools.
Manages customer success to drive retention and expansion for seafood delivery and restaurant business. Focuses on vital growth responsibilities including client relationships and satisfaction.
Technical Customer Success Manager drives customer onboarding, adoption, and value realization for Sentry platform. Collaborates with sales and engineering teams, requiring 5+ years customer-facing experience and strong technical background in DevOps and SDLC.
Leads high-volume customer migrations, manages offshore teams, provides technical support for post-sales accounts, and builds operational infrastructure including CRM systems and dashboards. Requires strong web tech proficiency (HTML/CSS/JS/Git) and B2B SaaS onboarding experience.
Onboard and manage customers using UpGuard's platform, providing training, monitoring health, and advocating internally. Requires 2+ years in customer success or account management and understanding of risk frameworks.
Leads a team of Account Coordinators to manage client service delivery for cybersecurity compliance engagements (SOC 2, ISO 27001, HIPAA), ensuring smooth execution from onboarding to audit completion. Requires 5+ years in customer service/account management, preferably as a people manager in B2B SaaS or consulting.
Leads a team of Account Coordinators to manage client service delivery for compliance engagements (SOC 2, ISO 27001, HIPAA), ensuring smooth execution, client satisfaction, and process improvements. Requires 5+ years in customer service/success with people management experience in B2B SaaS or consulting.
Manages client relationships, drives platform adoption, handles onboarding, threat alerts, and identity theft resolutions for cybersecurity platform. Requires 2+ years in customer success or IT help desk with strong communication skills.
Manage strategic relationships with 3-4 enterprise Key Accounts as a trusted advisor, driving satisfaction, retention, and growth through quarterly onsite meetings, product adoption, and executive-level engagement.
Leads a team of Customer Success Managers while managing a personal book of business, driving onboarding, activation, retention, and expansion for fleet and fuel card customers. Requires 5+ years in CS or account management with 2+ years managing teams, player-coach experience, and data fluency.
Drives post-sales technical success for OpenAI's key enterprise customers, leading adoption, deployment, and value realization. Requires 8+ years in technical customer-facing roles with deep OpenAI product expertise and hands-on coding skills.
Leads a team of Customer Success Managers to drive client onboarding, adoption, retention, and expansion in a B2B SaaS environment for housing. Owns account health, churn mitigation, ROI demonstration, and cross-functional partnerships. Requires 3+ years managing CS teams.
Leads member experience team owning NPS, VIP/influencer service, and satisfaction metrics for imaging services. Drives data-informed improvements, builds scalable processes, and ensures exceptional proactive support in a high-growth health tech environment. Requires 6-10 years in customer success with team management.
Implementation Specialist partners with large customers' IT teams to guide adoption of Rippling's Apps, Devices, Identity, and Inventory solutions. Requires 4+ years IT experience with UEM, MDM, RMM, fleet management, and tools like Azure, Google, Okta.
Leads AI transformation for Fortune 100 customers, building C-suite relationships, driving ROI realization, and orchestrating cross-functional programs to shift to AI-first operations. Requires 5-9 years in strategic consulting or account management with strong change management expertise.
Leads customer success organization, owning post-sales lifecycle from onboarding to expansion, optimizing Time-to-Value and Net Revenue Retention. Builds scalable CS systems, mentors teams, and translates customer insights into product strategy for high-growth fintech. Requires 10+ years in client-facing leadership.
Owns portfolio of ~100 customers in waste management SaaS, guiding them to success through best practices, data analysis, renewals, and expansion while collaborating cross-functionally. Requires strong communication, project management, and industry knowledge.
Leads a team of Customer Success Managers to drive customer adoption, retention, and expansion of AI infrastructure services. Requires 6+ years in customer success with 2+ years leadership, strong analytical skills, and experience with CRM tools like Salesforce and Gainsight.
Own gross retention and decarbonization portfolios for enterprise customers. Build scalable delivery systems, quantify customer value, and manage a small operations team in a high-ownership environment.
Guide enterprise financial services customers through Hebbia adoption and value realization as a trusted Client Partner. Drive feature adoption, manage relationships, solve problems cross-functionally, and own renewals and expansion.
Leads customer onboarding and implementation for Ramp's financial platform, partnering with account managers to ensure quick value realization, drive revenue, and manage workflows for commercial customers. Requires 3+ years in customer success or account management with strong project skills.
Drives product adoption and value realization for large strategic customers through tailored enablement strategies, training, and cross-functional partnerships. Requires 4+ years in customer success or enablement roles in SaaS.
Leads member outreach, collects and analyzes feedback on product usage, drives retention campaigns, and advocates for member needs cross-functionally with Product, Engineering, and Support teams. Requires 5+ years in customer success or engagement, strong analytics, and communication skills.
Support the General Manager in managing relationships with financial institution customers through implementation, go-live, upsells, and ongoing success. Requires 3+ years in customer success/client management/product, strong communication, and a proactive approach in a high-growth B2B FinTech environment.
Customer Success Manager drives value for midmarket construction clients by managing onboarding, lifecycle, renewals, and at-risk interventions. Requires 3+ years in early-stage tech, analytics skills with BI dashboards, and strong communication.
Senior Customer Success Manager drives adoption and retention for mid-market 1Password customers through proactive engagement, lifecycle guidance, and renewals. Requires 3+ years SaaS CS experience, strong communication, and technical savvy.
Leads enterprise clients through AI-driven marketing transformations, designing content strategies, managing deployments with integrations like Salesforce and Adobe, and driving product adoption. Requires 4-10+ years in consulting, digital strategy, or martech with deep AI and marketing ops knowledge.
Drives adoption and value of construction tech platform for strategic general contractor clients through trusted advising, executive reviews, site visits, and feedback gathering. Requires 5+ years commercial construction experience and up to 50% travel.
Lead customer relationships and coordinate cross-functional delivery for B2B accounts. Requires technical fluency, SQL/dashboard skills, and experience in consulting, TPM, or customer success.
Owns customer success for healthcare providers focusing on revenue cycle management (RCM) operations in MSK practices. Manages relationships, onboards customers, oversees billing vendors, optimizes front/back-end RCM processes, and delivers performance reports. Requires 7-10 years RCM expertise in orthopedics/procedural specialties.
Leads onboarding and implementation of Ramp's financial products for mid-market customers, driving revenue through fast activation and problem-solving. Requires 5+ years in sales, customer success, or product operations in B2B environments.
Manages portfolio of Life Sciences customer accounts, drives adoption and ROI using Tulip platform, ensures renewals and expansions. Requires 5+ years client-facing experience in industry, GxP knowledge, and cross-team coordination.
Senior Solutions Consultant demonstrates Tabs platform post-sales, leads discovery sessions on ASC 606 revenue recognition, designs PoCs, and guides implementations. Requires 5-8+ years accounting experience and expertise in financial workflows.
Guide mid-market clients in adopting Harvey's AI platform, manage relationships for 40+ accounts, drive implementation, training, and scalable processes to maximize value and ROI. Requires SaaS/legal experience, strong communication, and tools like Salesforce.
Leads systems and operations for Customer Success, diagnosing workflow issues, designing scalable Salesforce solutions, and driving automation to enhance efficiency and reliability in post-sale processes. Requires 3+ years in ops roles and strong Salesforce expertise.
Customer Success Manager responsible for building relationships, providing technical guidance on AI/ML and Kubernetes solutions, performance monitoring, training, and issue resolution to maximize customer value and retention. Requires bachelor's degree, proven customer success experience, and strong technical understanding of cloud, AI/ML.
Onboards and supports PE-backed companies adopting Aleph's FP&A platform, builds finance team partnerships, monitors usage metrics, and relays customer feedback to product/engineering. Requires 3+ years in PE or PE-backed finance roles and Excel proficiency.
Manages strategic customer relationships in fintech banking, handling onboarding, expansion, and advocacy while partnering cross-functionally to drive growth and inform product strategy. Requires 5+ years experience, strong project management, and critical thinking in ambiguous environments.
Leads high-performing customer support team across tiers, scales AI-powered "support as product" for B2B, manages outsourcing and incidents. Requires support leadership, product mindset, AI experience, operational rigor, and tech fluency with tools like Zendesk.
Drives AI adoption and scales Claude product usage for strategic enterprise accounts, building relationships, optimizing consumption, and maximizing ROI as a trusted advisor to global tech leaders.
Optimize customer success strategy, processes, and systems for retention and expansion. Partner with leadership using data analytics to drive operational excellence and actionable insights in a SaaS environment.
Supports customer success by reviewing research studies, assisting recruitment, troubleshooting platform issues, and optimizing workflows with automation. Collaborates with GTM and engineering teams; requires 1-2+ years managing customer relationships and strong organizational skills.
Strategic advisor and main contact for MongoDB customers, driving success through best practices, issue resolution, executive reviews, and cross-functional collaboration. Requires 7+ years in customer success with technical aptitude.
Leads technical delivery team building and deploying AI agents for enterprise customers, managing end-to-end executions, scaling operations, and influencing product roadmap. Requires 10+ years in technical customer-facing roles and 5+ years people management.
Leads AI transformation for Fortune 100 accounts by building C-suite relationships, driving ROI realization, and orchestrating cross-functional programs to deliver measurable business impact. Requires 10+ years in strategic consulting with strong change management and executive presence.
Technical architect partnering with Customer Success Managers to solve enterprise customer challenges at scale using Postman workflows, integrations, and custom solutions. Requires 6+ years in customer-facing technical roles, strong CS/Engineering foundation, and expertise in JavaScript, APIs, and DevOps.
Owns high-volume onboarding and activation of micro-SMB/MM customers to full Ramp adoption within 60 days using scalable motions. Requires 5+ years B2B SaaS customer success, executive presence, data-driven decisions, and cross-functional collaboration.
Drives post-sales success for OpenAI's government customers by leading technical deployments, adoption, training on API, ChatGPT Enterprise, custom GPTs/Agents, and measuring business impact. Requires 8+ years in technical customer-facing roles and hands-on AI expertise.
Leads onboarding and implementation for small to mid-sized commercial accounts in an AI-native identity security platform, handling technical configurations, integrations, training, and project management to drive quick value realization and adoption.
Serve as the primary contact for law firm customers, managing relationships, onboarding, support, and driving adoption/upsell in an early-stage AI startup. Build CS processes from scratch with 0-3 years customer-facing experience.
Leads customer support team in B2B SaaS environment, managing operations, SLAs, escalations, and KPIs while partnering with Product and Engineering to improve customer experience. Requires 6+ years support experience with 2+ years people management and technical fluency in SaaS tools.
Manages customer success to drive retention and expansion for seafood delivery and restaurant business. Focuses on vital growth responsibilities including client relationships and satisfaction.
Technical Customer Success Manager drives customer onboarding, adoption, and value realization for Sentry platform. Collaborates with sales and engineering teams, requiring 5+ years customer-facing experience and strong technical background in DevOps and SDLC.
Leads high-volume customer migrations, manages offshore teams, provides technical support for post-sales accounts, and builds operational infrastructure including CRM systems and dashboards. Requires strong web tech proficiency (HTML/CSS/JS/Git) and B2B SaaS onboarding experience.
Onboard and manage customers using UpGuard's platform, providing training, monitoring health, and advocating internally. Requires 2+ years in customer success or account management and understanding of risk frameworks.
Leads a team of Account Coordinators to manage client service delivery for cybersecurity compliance engagements (SOC 2, ISO 27001, HIPAA), ensuring smooth execution from onboarding to audit completion. Requires 5+ years in customer service/account management, preferably as a people manager in B2B SaaS or consulting.
Leads a team of Account Coordinators to manage client service delivery for compliance engagements (SOC 2, ISO 27001, HIPAA), ensuring smooth execution, client satisfaction, and process improvements. Requires 5+ years in customer service/success with people management experience in B2B SaaS or consulting.
Manages client relationships, drives platform adoption, handles onboarding, threat alerts, and identity theft resolutions for cybersecurity platform. Requires 2+ years in customer success or IT help desk with strong communication skills.
Manage strategic relationships with 3-4 enterprise Key Accounts as a trusted advisor, driving satisfaction, retention, and growth through quarterly onsite meetings, product adoption, and executive-level engagement.
Leads a team of Customer Success Managers while managing a personal book of business, driving onboarding, activation, retention, and expansion for fleet and fuel card customers. Requires 5+ years in CS or account management with 2+ years managing teams, player-coach experience, and data fluency.
Drives post-sales technical success for OpenAI's key enterprise customers, leading adoption, deployment, and value realization. Requires 8+ years in technical customer-facing roles with deep OpenAI product expertise and hands-on coding skills.