Serve as trusted advisor and primary point of contact for healthcare provider and payer customers. Drive adoption of PointClickCare technology, identify performance improvement opportunities, build account plans, deliver ROI narratives, and foster long-term strategic partnerships.

Manage a portfolio of mid-market and enterprise SaaS customers as a trusted advisor. Drive onboarding, product adoption, issue resolution, and renewals while monitoring account health to minimize churn.

Lead global Premium & Wealth operations at Coinbase, delivering white-glove service to high-net-worth, VIP, and prosumer clients. Own strategy, 24/7 execution, compliance, cross-functional partnerships, and build a high-performing global team of concierges and specialists to drive CSAT, retention, and revenue.

Serve as the primary point of contact for airline clients and vendor couriers in logistics operations. Build relationships, deliver QBRs with data insights, oversee vendor performance against SLAs, leverage AI for efficiencies, and partner with Product/Engineering on improvements. Requires 5+ years CSM experience, preferably in airline/hospitality.

Customer Experience Manager responsible for post-sale customer lifecycle, retention, renewals, upsells, and building strategic relationships as a trusted advisor. Requires 3+ years in Customer Success or sales, fluency in Russian, and AI competencies for optimization and automation.

Leads and scales a Strategic Accounts team responsible for enterprise customer growth, retention, and expansion. The role requires 8+ years in B2B SaaS customer-facing roles, 4+ years managing teams, executive-level relationship skills, and strong operational rigor.

Serve as tax subject matter expert partnering with Customer Success to help customers navigate complex tax compliance using Sphere's AI platform. Troubleshoot issues, translate feedback to product improvements, create documentation, and support implementations and escalations. Requires 4+ years in tax operations/compliance.

Serve as the primary post-sales partner for strategic enterprise accounts at n8n. Own onboarding, adoption, QBRs, value realization, risk management, and expansion to drive ~120% NRR. Requires enterprise CS experience, technical fluency with APIs/integrations, commercial acumen, and strong cross-functional collaboration.

Build and operate Harvey’s global customer success and activation function for law school partners, covering onboarding, training, account health, reporting, and scaled engagement. Requires 5+ years in customer success, account or program management, plus strong presentation and systems-building skills.

Serve as primary post-sales partner for ~30 enterprise n8n customers in US Central. Drive onboarding, adoption, health monitoring, ROI delivery, renewals, and expansion while partnering cross-functionally with Sales, Support, Solutions Engineering, and Product.

Drives adoption, measurable value, renewals, and expansion for complex enterprise insurer accounts. The role requires experience in enterprise SaaS customer success, strategic customer engagements, structured feedback, and cross-functional collaboration.

Customer Success Manager specialized in Stripe's Radar fraud and disputes products. Drive adoption, mitigate risk, reduce fraud/dispute rates, and serve as domain expert partnering cross-functionally with merchants on payments health. Requires 5+ years enterprise experience including 2+ years in payments fraud/risk.

Own growth across a high-volume SMB customer portfolio by using customer data, product adoption signals, proactive engagement, and AI-enabled workflows to drive expansion. The role requires 2–5 years of experience in customer-facing B2B SaaS work and strong commercial, organizational, and communication skills.

Own post-sale relationships for a portfolio of accounts at Findigs. Drive platform adoption, manage NRR/expansion, lead QBRs, monitor account health with AI tools, and serve as the voice of the customer to Product and Engineering teams. Requires 3+ years customer-facing SaaS experience, strong communication, technical aptitude, and AI proficiency.

Own end-to-end customer outcomes for Notable's complex healthcare accounts as the post-sale executive partner. Drive adoption, value realization, governance, and growth by quarterbacking internal teams and advising C-suite leaders on operational and financial impact.

Own a book of independent retail clients (paint, hardware, farm & feed stores) post-implementation at Rundoo. Drive retention, adoption, value realization, and QBRs/renewals while turning client feedback into product signals in a startup CS role.

Leads a Western Europe Customer Success team while managing priority accounts, improving retention and expansion, and building scalable post-sales processes. Requires 10+ years in SaaS Customer Success or post-sales and 5+ years of direct people leadership.

Own post-sale technical success for enterprise partners at Bland AI, driving onboarding, go-live, adoption, ROI measurement, renewals, and expansion for voice AI platform deployments. Requires 5+ years in technical partner/customer success roles with strong API/integration fluency and self-directed execution.

Serve as trusted partner to Lumos's largest enterprise customers, driving onboarding, adoption, expansion, renewals, and retention for the Autonomous Identity Platform while influencing product roadmap with customer insights.

Serve as the strategic post-sales partner and primary point of contact for major financial services customers. Drive business outcomes, build executive relationships, lead success planning and executive reviews, and ensure measurable value realization from Chainguard's secure open source solutions.

Customer Success Manager responsible for post-sales customer onboarding, adoption, value realization, and retention for enterprise accounts. Requires 2+ years customer-facing experience, domain knowledge in security/DevSecOps/containers, and proactive ownership of customer outcomes.

Own post-sales lifecycle and technical triage for strategic accounts running Salient's AI agents in regulated financial workflows. Review logs/prompts/evals to diagnose issues, deploy prompt changes, partner with engineers, and drive adoption, retention, and expansion while maintaining compliance standards.

Customer Success Manager responsible for post-sale engagement, retention, expansion, and driving value for large enterprise customers using Stripe's payments and billing products. Requires 6+ years client-facing experience, payments/fintech background, and strong executive relationship skills.

Customer Success Manager owning clinician onboarding, training, engagement, and operational workflows for an AI home health platform. Requires 3-8 years customer-facing/ops experience, fast learning of clinical processes, strong communication, detail orientation, and data comfort in a fast-paced startup.

Customer Success Manager responsible for end-to-end customer onboarding, adoption, retention, and expansion at an AI company serving the construction industry. Requires 3+ years SaaS CS experience, strong relationship management, and data-driven approach; construction vertical knowledge is a plus.

Leads Harvey’s academic partnerships with law schools across the UK, EMEA, and APAC, managing outreach, onboarding, training, ambassador programs, and curriculum integrations. The role requires legal or academic-program experience, strong relationship management, organizational ability, and a London base with international travel.

Lead and develop a Technical Account Management team supporting mid-market to enterprise customers. Focus on driving onboarding, adoption, retention, expansion, and AI-augmented processes in a fast-paced SaaS environment.

Leads and scales an enterprise Customer Success organization, driving adoption, retention, expansion, and measurable value for sophisticated clients. Requires 8+ years in customer-facing success or account management, including 3+ years leading enterprise CS teams.

The Client Success Manager will manage employer-partner relationships, lead customer support, and build scalable operational processes for a remote financial health company. The role requires at least four years of client-facing experience, relevant fintech or HR technology expertise, strong communication, and analytical problem-solving skills.

Own enterprise customer relationships for an AI infrastructure platform, combining technical partnership on training and inference workloads with renewals, expansion, capacity planning, and incident coordination. Requires 3–6 years in customer success, technical account management, solutions engineering, or an adjacent infrastructure role.

Leads Lovable’s end-to-end Customer Experience function, combining enterprise success, support operations, social support, and agentic AI infrastructure. The role requires 10+ years of experience, CX leadership, commercial accountability, technical depth, and strong cross-functional collaboration.

Leads a global team of implementation managers responsible for customer onboarding and launches for an Employer of Record product. Requires SaaS implementation, global employee onboarding, people management, project management, and stakeholder coordination experience.

Post-sales technical advisor for education institutions, driving AI adoption, deployment, use case identification, and value realization with OpenAI's platform. Requires 8+ years in technical customer success or consulting roles with deep GenAI and integration expertise.

Enterprise Customer Success Manager responsible for driving account growth, ensuring ROI, mitigating churn, and managing strategic relationships with executive stakeholders in a healthtech SaaS environment. Requires 5+ years in Customer Success or Account Management, bachelor's degree, and strong understanding of system integrations.

Senior Customer Success Manager owning strategic relationships with AI-native customers running production inference workloads on Crusoe's cloud platform. Provide technical guidance on model deployment, optimization, Kubernetes, GPU utilization, and observability while driving adoption, performance, and roadmap influence.

Lead and scale the SMB Customer Success team at Nooks.ai. Hire, coach, and develop CSMs managing high-volume portfolios; own scaled playbooks, KPIs (GRR/NRR), data-driven retention/expansion, and player-coach quota while providing product feedback.

Senior Customer Success Manager helping U.S. public sector organizations achieve outcomes with the GitLab DevSecOps platform. Translate pre-sales plans into objectives, drive adoption and retention, guide on Git/CI/CD/DevSecOps best practices, and act as primary liaison across internal teams.

Own end-to-end success for Scribe's large Enterprise accounts (10k+ employees), driving adoption, retention, NRR, and expansion through executive relationships, tailored enablement programs, QBRs/EBRs, and cross-functional collaboration. Requires 6+ years in Enterprise Customer Success at SaaS/AI companies.

The Customer Success Engineer will lead technical adoption, enablement, and expansion for strategic APAC customers, partnering with developers and executives throughout the customer lifecycle. The role requires 7–10+ years of technically focused customer success, technical account management, or sales engineering experience in API-driven technology.

Leads a managed services consulting team supporting life sciences customers, combining people management, customer success, service delivery oversight, and operational improvement. The role requires life sciences expertise, experience managing consultants, and the ability to oversee multiple client engagements.

Lead and build the Customer Success function for a healthcare data platform startup, focusing on enterprise Value-based Care customers. Own revenue growth through retention, expansion, KPIs, and cross-functional collaboration while building and managing a team.

Guide luxury real estate clients through website onboarding and launch as primary point of contact. Manage high-volume projects, run client calls, translate vision to internal teams, and ensure timely delivery with exceptional service. 0-2 years experience in client operations or implementation required.

Senior Customer Success Manager advising Enterprise customers on complex MongoDB deployments. Drive retention, revenue realization, technical health, and advocacy while mentoring the team; requires 7-10+ years technical customer-facing experience and 4+ years owning Enterprise customer outcomes.

Own a portfolio of 12-15 complex mid-market Credit Union accounts ($100K–$300K ARR). Drive executive onboarding, post-implementation adoption, value realization, and expansion through strategic QBRs, data insights, and cross-functional partnerships. 5+ years customer success experience required, preferably in SaaS/Fintech.

Manages Corporate and Enterprise customer relationships in Germany, driving adoption, business value, renewals, and expansion for a SaaS platform. The role combines strategic customer advisory, commercial ownership, implementation oversight, analytics, and community development.

This role drives product adoption and expansion among self-serve SaaS customers through consultative engagement, premium-feature trials, and strategic upselling. It requires 1–2 years of customer-facing experience, strong communication skills, and the ability to build processes in a growing function.

Own customer adoption, value realization, renewals, retention, and expansion for a mid-market portfolio across EMEA. The role requires 3–4+ years in customer-owning SaaS roles, commercial negotiation experience, and a track record against revenue or retention targets.

Own the self-directed investor experience at USVC, serving as primary point of contact for retail investors from KYC through reinvestments. Manage support operations, build automations and self-serve content, maintain CRM accuracy, and escalate issues to Product, Compliance, and Marketing in a regulated fintech environment.

Owns value realization for enterprise customers by integrating an AI platform into legal and professional-services workflows, driving adoption, renewals, and expansion. The role requires 3–4+ years in customer-facing technology or SaaS roles and strong executive, project-management, and stakeholder-influence skills.

Senior Customer Success Manager responsible for building relationships, providing technical guidance on cloud AI/ML and Kubernetes solutions, driving adoption, and ensuring customer satisfaction and ROI for Crusoe's AI infrastructure offerings. Requires bachelor's in CS/Engineering, technical proficiency in cloud/AI/ML, and proven customer success experience.