HarveySan Francisco, CALeads and scales an enterprise Customer Success organization, driving adoption, retention, expansion, and measurable value for sophisticated clients. Requires 8+ years in customer-facing success or account management, including 3+ years leading enterprise CS teams.
Own strategic enterprise customer relationships for a B2B SaaS platform, driving expansion, retention, executive engagement, and account strategy. The role requires 6+ years in customer-facing SaaS roles and demonstrated success managing complex strategic accounts.
Lead Customer Success Manager owning post-sales relationships, retention, and expansion for high-ARR enterprise accounts at Tines. Requires 10+ years experience partnering with sales and technical teams to drive business outcomes, QBRs, and C-suite relationships in a fast-paced environment.
Senior Customer Success Manager supporting AI-native customers with production inference workloads on Crusoe's cloud platform. Own strategic relationships, provide technical guidance on model deployment/Kubernetes/GPU optimization, monitor performance metrics, and advocate for customer needs to influence product roadmap.
Senior Customer Success Manager responsible for building relationships, providing technical guidance on cloud AI/ML and Kubernetes solutions, driving adoption, and ensuring customer satisfaction and ROI for Crusoe's AI infrastructure offerings. Requires bachelor's in CS/Engineering, technical proficiency in cloud/AI/ML, and proven customer success experience.
Lead the Voice of Customer (VoC) program by designing centralized feedback infrastructure, synthesizing insights from multiple sources, driving cross-functional governance, and ensuring customer feedback shapes product, policy, and strategy decisions. Requires 7+ years in customer insights/CX, strong cross-functional leadership without authority, and experience with survey tools, analytics platforms, and SQL.