Customer Success Manager, Central Europe
Manages Corporate and Enterprise customer relationships in Germany, driving adoption, business value, renewals, and expansion for a SaaS platform. The role combines strategic customer advisory, commercial ownership, implementation oversight, analytics, and community development.
About the job
Responsibilities
- Ensure customers achieve high adoption and business value from Pigment while partnering with the Central Europe Revenue team.
- Build trusted-advisor relationships with executive sponsors and establish measurable goals and KPIs.
- Manage a portfolio of Corporate and Enterprise accounts, including renewals, expansion, and revenue ownership.
- Develop Success and Value Realisation plans, manage champions, and align stakeholders to deliver customer business outcomes.
- Navigate multiple departments to expand use cases and business value, drive ARR, and reduce portfolio risks.
- Oversee Pigment implementations and ensure customers understand the platform's value and achieve strong adoption.
- Deliver presentations, recommend best practices, and structure creative solutions to optimize engagement.
- Develop the Pigment community through thought leadership, events, and best-practice development.
- Build deep product expertise and collaborate with the product team on product vision and roadmap.
Requirements
- Significant experience in customer success, account management, or a similar role within a software or SaaS company.
- Proven success managing Corporate and Enterprise accounts and driving adoption, satisfaction, renewals, and expansion.
- Experience with AI customer-engagement strategies, automation technologies, and platforms.
- Strong commercial mindset and ability to own renewals and expansion for a book of business.
- Curiosity about new technology adoption and best-in-class products.
- Excellent analytical skills for interpreting customer data, identifying trends, and uncovering growth and risk-mitigation opportunities.
- Outstanding communication and interpersonal skills, with the ability to build relationships at all customer levels.
- Results-oriented, proactive, and strategic approach to problem-solving in a fast-paced environment.
- Fluent in English and German.
- Self-motivated and adaptable, able to work independently and collaboratively across functions.
Compensation & Benefits
- Competitive package.
- Stock options.
- Bike2work scheme.
- Company offsite every year.
- Offices in New York, San Francisco, Toronto, Paris, and London.
- High-end equipment, subject to stock and availability.
- Remote-friendly environment.
Skills
SaaS, Customer Success, Account Management, Ai Customer Engagement, Automation Technologies, Data Analysis, Kpi Management, Renewals, Arr Management, Enterprise Accounts
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