Customer Success Manager, Revenue Suite

Responsibilities

• Lead post-sale engagement, retention, and growth of customers in partnership with Account teams
• Support account expansion by identifying opportunities, driving business outcomes, and ensuring customer success
• Build and foster relationships with senior executives in business, product, engineering, finance, and IT
• Evangelize Stripe customer success stories, systems, and processes
• Articulate and drive customer use cases, value, and expansion while maintaining trusted advisor status
• Serve as a trusted advisor on payments, billing, tax, and invoicing; educate customers on products and industry benefits
• Perform business reviews aligned with account team on priorities, performance, optimization, roadmap, satisfaction, usage insights, issues, and expansion opportunities
• Advocate for customers internally by sharing feedback and insights with Product, Engineering, Support, Marketing, and Sales
• Drive overall account health including payments performance, cost optimization, product adoption, usage, renewals, growth, referrals, and satisfaction

Minimum Requirements

• 6+ years of experience in a client-facing role (ideally customer success) managing relationships with large, global, complex organizations, preferably with a technical product
• Payments and/or fintech experience required
• Experience with consumption-based SaaS products
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
• History of success as a consultant, pre-sales, technical account management, or equivalent

Preferred Qualifications

• Prior experience working with modern SaaS billing and invoicing systems
• Experience with billing solutions strongly preferred
• Sophisticated business sense and understanding of underlying drivers and strategy of customer businesses