Customer Success Manager, Revenue Suite
Customer Success Manager responsible for post-sale engagement, retention, expansion, and driving value for large enterprise customers using Stripe's payments and billing products. Requires 6+ years client-facing experience, payments/fintech background, and strong executive relationship skills.
About the job
Responsibilities
- Lead post-sale engagement, retention, and growth of customers in partnership with Account teams
- Support account expansion by identifying opportunities, driving business outcomes, and ensuring customer success
- Build and foster relationships with senior executives in business, product, engineering, finance, and IT
- Evangelize Stripe customer success stories, systems, and processes
- Articulate and drive customer use cases, value, and expansion while maintaining trusted advisor status
- Serve as a trusted advisor on payments, billing, tax, and invoicing; educate customers on products and industry benefits
- Perform business reviews aligned with account team on priorities, performance, optimization, roadmap, satisfaction, usage insights, issues, and expansion opportunities
- Advocate for customers internally by sharing feedback and insights with Product, Engineering, Support, Marketing, and Sales
- Drive overall account health including payments performance, cost optimization, product adoption, usage, renewals, growth, referrals, and satisfaction
Minimum Requirements
- 6+ years of experience in a client-facing role (ideally customer success) managing relationships with large, global, complex organizations, preferably with a technical product
- Payments and/or fintech experience required
- Experience with consumption-based SaaS products
- Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
- History of success as a consultant, pre-sales, technical account management, or equivalent
Preferred Qualifications
- Prior experience working with modern SaaS billing and invoicing systems
- Experience with billing solutions strongly preferred
- Sophisticated business sense and understanding of underlying drivers and strategy of customer businesses
Skills
Customer Success, Payments, Fintech, SaaS, Billing, Invoicing, Technical Account Management, Executive Presence, Business Reviews, Account Expansion
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