Manager, Strategic Growth

Responsibilities

• Hire, develop, and lead a team of Strategic Growth Strategists serving enterprise customers.
• Build and scale a high-performing team and establish standards for enterprise-tier customer engagement.
• Foster accountability, experimentation, and knowledge sharing.
• Own 1–2 strategic accounts initially and lead by example.
• Drive expansion pipeline through multithreading, new use-case discovery, and deeper adoption.
• Guide multi-year account strategies, complex organizational navigation, and expansion efforts.
• Support commercial processes from opportunity identification through redlines and negotiation in partnership with Sales.
• Coach the team on product capabilities and connect go-to-market ideas to business outcomes.
• Surface product pain points and represent the voice of strategic customers to Product, Engineering, Marketing, and Sales leadership.
• Own forecasting, KPI tracking, and executive reporting for expansion, retention, and account health.
• Build and evolve playbooks and operating models for engaging, retaining, and growing strategic accounts.

Requirements

• 4+ years leading and scaling teams in Customer Success, Account Management, or a similar customer-growth function.
• 8+ years in customer-facing roles at a B2B SaaS company, including experience managing large or executive-level accounts.
• Track record of driving revenue growth, expansion, and retention within enterprise or strategic accounts.
• Experience influencing customers and internal stakeholders at the executive or C-level.
• Strong coaching and people-development skills.
• Strong relationship-building and communication skills with senior stakeholders.
• Systems-thinking mindset with the ability to identify bottlenecks and build scalable processes.
• Technical aptitude and curiosity about product capabilities and business outcomes.

Nice to Have

• Experience with enterprise or strategic accounts.
• Familiarity with the go-to-market space.