OtterSan Francisco, CALead and scale a team of CSMs and Technical Delivery Managers for enterprise accounts at Otter.ai, driving retention, expansion, and adoption of AI-powered meeting tools.
Lead and scale a team of Enterprise Customer Success Managers at Harvey AI. Drive adoption, retention, and expansion for sophisticated law firms and Fortune 100 clients through strategic initiatives, executive sponsorship, and cross-functional partnerships. Requires 8+ years in CS/Account Management with 3+ years leading enterprise teams.
Senior Customer Success Manager supporting AI-native customers with production inference workloads on Crusoe's cloud platform. Own strategic relationships, provide technical guidance on model deployment/Kubernetes/GPU optimization, monitor performance metrics, and advocate for customer needs to influence product roadmap.
Senior Customer Success Manager responsible for building relationships, providing technical guidance on cloud AI/ML and Kubernetes solutions, driving adoption, and ensuring customer satisfaction and ROI for Crusoe's AI infrastructure offerings. Requires bachelor's in CS/Engineering, technical proficiency in cloud/AI/ML, and proven customer success experience.
Lead the Voice of Customer (VoC) program by designing centralized feedback infrastructure, synthesizing insights from multiple sources, driving cross-functional governance, and ensuring customer feedback shapes product, policy, and strategy decisions. Requires 7+ years in customer insights/CX, strong cross-functional leadership without authority, and experience with survey tools, analytics platforms, and SQL.
Customer Success Manager supporting Beneficial Deployments team, serving as strategic advisor to global development organizations adopting Claude AI products to amplify social impact.