Customer Success Manager, Beneficial Deployments

Key Responsibilities

• Build trusting, strategic relationships with nonprofit leaders, program officers, and mission-driven stakeholders to understand their organizational goals, programmatic needs, and social impact objectives
• Become an expert in Anthropic’s products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each
• Monitor usage patterns and proactively drive adoption—identifying optimization opportunities, addressing underutilization across consumption-based (API) and seat-based products
• Develop and execute change management strategies appropriate for mission-driven organizational cultures, driving adoption through Train the Trainer programs, Center of Excellence development, and organizational enablement
• Create and maintain customer enablement resources—identifying opportunities to develop scalable assets that drive efficiency across the partner portfolio
• Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing Anthropic’s product roadmap
• Identify and create opportunities for thought leadership and community activation, developing 1:many engagement programs such as webinars, cohort-based learning, user communities, and peer networking
• Document and quantify value realized through health outcomes, program effectiveness metrics, cost savings, and mission amplification
• Own the experience across the organization’s lifecycle—managing comprehensive account and success plans, conducting Quarterly Impact Reviews

Requirements

• 7+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/Functional Consultant, partnerships or similar)
• Experience working directly with global development organizations and familiarity with the challenges and opportunities of working in this space
• Experience driving success across both consumption-based and seat-based business models
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
• Experience explaining and demonstrating technical products to various audiences
• Strategic mindset to identify growth opportunities for expanded health impact
• Strong cross-functional collaboration skills with ability to advocate effectively for customer needs
• Passion for both AI and global health equity

Nice-to-Haves

• A knack for bringing order to chaos and an enthusiastic “roll up your sleeves” mentality