Manager, Consulting
Leads a managed services consulting team supporting life sciences customers, combining people management, customer success, service delivery oversight, and operational improvement. The role requires life sciences expertise, experience managing consultants, and the ability to oversee multiple client engagements.
About the job
Responsibilities
Build and retain talent
- Coach team members, provide performance feedback, and identify growth opportunities.
- Own team operations, including PTO coverage, customer transitions from implementation, and process improvement initiatives.
Create enthusiastic, referenceable customers
- Own customer success and drive cross-functional alignment across sales, engineering, and implementation teams.
- Anticipate customer needs and identify opportunities to expand presence and drive additional revenue within existing customers.
Be the trusted advisor
- Maintain deep expertise in Mavens products and life sciences industry trends.
- Serve as a senior escalation point and subject matter expert across a portfolio of customers.
- Ensure consistent, high-quality delivery of technical services within a practice area such as Medical Information, Scientific Publications, or Research & Grants.
Optimize operations
- Identify and apply AI across service delivery to increase profitability.
- Align service delivery practices, maintain quality standards, and support team development.
Requirements
- Pharmaceutical or life sciences industry expertise, with a strong understanding of related technology and business needs.
- Experience managing and mentoring consultants or technical professionals.
- Track record of developing team members, delivering feedback, and driving high-quality outcomes.
- Ability to manage multiple client engagements simultaneously as a trusted advisor and escalation point.
- Strong relationship-building skills with internal and external stakeholders.
- Ability to navigate challenging conversations and expand customer relationships professionally and clearly.
- Experience working in managed services environments.
- Strong written and verbal communication skills.
Compensation and Benefits
- Hybrid work model with hubs in San Francisco, New York City, and Chicago; role arrangements vary by position and region.
- AI is integrated into daily work to summarize documents, automate workflows, and uncover insights.
Skills
Salesforce, Artificial Intelligence, Managed Services, Customer Success, Life Sciences, Pharmaceuticals, Medical Information, Scientific Publications, Research And Grants, Process Improvement
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