Renewals Specialist
Executes contract renewals and drives customer retention for an assigned territory while partnering with Sales and Customer Success. The role requires at least three years of customer-facing experience, strong communication skills, and a record of exceeding sales targets.
About the job
Responsibilities
- Manage and proactively work on the renewals base in the assigned territory to achieve on-time renewals and customer retention.
- Collaborate with Sales, Customer Success, and other internal stakeholders.
- Build strong, effective customer relationships.
- Increase renewal rates.
- Report renewal forecasts.
Requirements
- 3+ years of customer-facing experience in a fast-paced, competitive market, preferably focused on closing renewals.
- Proven record of exceeding goals and hitting sales targets.
- Outstanding verbal and written communication skills, including the ability to present to diverse internal and external audiences.
- Driven, competitive, and strongly motivated to succeed.
- College degree or equivalent work experience.
Nice-to-haves
- Exposure to database, cloud, and infrastructure technology.
- Familiarity with databases, developer technologies, and open-source technology.
Benefits
- Sales training, including sales bootcamps and professional development programs.
- Ongoing career development and employee wellbeing support.
Skills
Customer Retention, Contract Renewals, Sales Forecasting, Sales Targets, Customer Relationship Management, Cloud Computing, Database Technology, Infrastructure Technology, Open Source Technology
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