Customer Success Engineer

Responsibilities

• Act as a technical expert and strategic advisor to enterprise customers, aligning business goals with technical solutions.
• Build and maintain relationships with developers, engineers, program managers, CIOs, CTOs, and other executives.
• Conduct customer visits, drive adoption, and embed products into customer workflows; frequent travel may be required.
• Own the customer lifecycle from onboarding and technical enablement through adoption, performance analysis, expansion, and advocacy.
• Apply best practices, reference architectures, and creative solutions to integrate, enable, and adopt products effectively.
• Discover customer issues, understand their complexity and business impact, and translate them into actionable internal requirements.
• Run live product demonstrations, guide architecture discussions, and troubleshoot technical issues.
• Maintain deep knowledge of APIs, integrations, and AI/ML technologies.
• Use AI to improve customer outcomes, surface insights, and enhance internal systems.
• Identify and scope cross-sell, upsell, and multi-product adoption opportunities in partnership with Sales.
• Create and execute customer success plans aligned with business outcomes and product capabilities.
• Lead executive business reviews, joint planning sessions, and strategy workshops.
• Represent customer needs internally and influence product roadmap, go-to-market strategy, tools, and processes.
• Track and report adoption, usage, health, satisfaction, expansion, and revenue-impact metrics.

Requirements

• 7–10+ years of experience in Technical Account Management, Sales Engineering, and/or enterprise Customer Success with a strong technical focus.
• Experience at innovative, API-driven technology companies, particularly developer-first, developer-tools, emerging AI, or similar organizations.
• Strong technical foundation with experience running demos, guiding architecture discussions, troubleshooting, and integrating AI-driven solutions.
• Ability to engage technical and executive stakeholders and adapt communication styles.
• Strong customer relationship management, business-growth, and commercial-expansion skills.
• High EQ, strong communication, resourcefulness, integrity, and self-direction in a remote work environment.
• Ability to use data to guide decisions and identify program-improvement opportunities.
• Willingness to travel frequently for customer engagements.

Compensation and Benefits

• Remote role based in Singapore.
• Frequent customer travel may be required.