PointClickCareUnited StatesServe as trusted advisor and primary point of contact for healthcare provider and payer customers. Drive adoption of PointClickCare technology, identify performance improvement opportunities, build account plans, deliver ROI narratives, and foster long-term strategic partnerships.
Clinical delivery or applications experience is a bonus.
Travel: 30% travel expected. Territory is Southeastern US based, with occasional travel to headquarters in Toronto, Canada.
Manages a high-volume portfolio of 25-30 large market client and broker accounts to drive engagement, satisfaction, and retention. Requires 5+ years of B2B client management experience with strong project management, data analysis, and executive communication skills, preferably in healthcare benefits.
Leads member experience team owning NPS, VIP/influencer service, and satisfaction metrics for imaging services. Drives data-informed improvements, builds scalable processes, and ensures exceptional proactive support in a high-growth health tech environment. Requires 6-10 years in customer success with team management.
Supports post-sales onboarding and implementation of identity verification platform for new clients. Provides technical assistance, configurations, troubleshooting, and training while collaborating cross-functionally. Requires 2-4+ years in solution consulting or support, APIs knowledge, and bachelor's degree.
Drives post-sale success for enterprise SaaS clients in marketing technology by owning success plans, renewals, expansions, and cross-functional partnerships. Requires 7+ years client management experience, technical martech knowledge, and strong project skills.
Senior Customer Success Manager manages a portfolio of 10-20 mid-market and enterprise SaaS customers, driving onboarding, renewals, expansions, and measurable outcomes through analytical problem-solving and cross-functional collaboration. Requires 3+ years in customer success or consulting with strong consultative skills.