Senior Provider Customer Success Manager
Serve as trusted advisor and primary point of contact for healthcare provider and payer customers. Drive adoption of PointClickCare technology, identify performance improvement opportunities, build account plans, deliver ROI narratives, and foster long-term strategic partnerships.
About the job
Key Responsibilities
- Manage strategic partnerships with clients, serving as the main liaison.
- Proactively pinpoint opportunities for enhancing customer performance using comprehensive data analysis.
- Cultivate collaboration among affiliated clients, facilitating the exchange of success stories and fostering customer-to-customer cooperation.
- Serve as a reliable advisor to clients, promoting the adoption of solutions, ensuring alignment with operational goals, and delivering measurable value.
- Craft and deliver narratives on product utilization to illustrate ROI to clients, while also identifying avenues for further adoption and value realization.
Qualifications & Skills
- 2-5 years of experience in healthcare, preferably within health systems, hospitals, or acute care settings, or relevant industry exposure.
- Must have exposure to healthcare organizations.
- Strong written and verbal communication abilities.
- Excellent organizational, project management, and time management skills.
- Strong relationship-building, teamwork, and collaboration capabilities.
- Strategic thinking accompanied by robust analytical skills and a keen sense of urgency in delivering solutions.
- Experience with CRM tools.
- Experience with SaaS or EHR is advantageous; entrepreneurial spirit is a strong bonus.
Clinical delivery or applications experience is a bonus.
Travel: 30% travel expected. Territory is Southeastern US based, with occasional travel to headquarters in Toronto, Canada.
Skills
Healthcare, CRM, SaaS, Ehr, Data Analysis, Project Management, Strategic Planning, Relationship Management
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