PointClickCare

Leads qualitative and quantitative market research to generate customer and market insights that guide product, growth, and business strategy. Requires five years of healthcare market research experience, advanced analytical and presentation skills, and proficiency with Excel, PowerPoint, Power BI, and AI solutions.

Senior accounts receivable specialist managing collections, reconciliations, billing investigations, customer communications, and reporting for a high-volume portfolio. The role requires strong analytical, negotiation, communication, and cross-functional collaboration skills.

Manage collections and reconciliations for a portfolio of strategic customer accounts, coordinating with clients and internal partners to recover overdue balances. Requires accounting education or 3+ years of accounts receivable experience, strong communication, negotiation, and Excel skills.

Leads the architecture, development, and governance of agentic AI platforms and reusable patterns across SaaS products. The role requires principal-level experience with Python, Java, Azure and Anthropic AI technologies, RAG pipelines, model serving, evaluation frameworks, and production governance.

Junior Site Reliability Engineer supporting production operations, observability, incident response, and automation for critical services. The role suits candidates with 0–2 years of experience, programming or scripting skills, and an interest in cloud infrastructure and distributed systems.

Leads qualitative and quantitative market research in healthcare, translating customer, market, and competitive data into recommendations for product, marketing, and growth strategy. Requires five years of healthcare market research experience, advanced analytics, strong presentation skills, and proficiency with Excel, PowerPoint, Power BI, and AI solutions.

Own the end-to-end owned brand content strategy across blogs, podcasts, web, thought leadership, events, and employer-brand channels. The role combines strategic planning with hands-on writing, editing, production, distribution, performance analysis, and cross-functional collaboration.

Own and execute PointClickCare’s owned brand content strategy across blogs, podcasts, web, events, and employer brand channels. The role combines editorial production, thought leadership, agency management, cross-functional collaboration, distribution, and performance optimization.

Leads HR technology strategy execution, Workday migration, AI-enabled HR service delivery, workflow redesign, and responsible data governance. The role requires 10+ years of HR technology experience, enterprise HCM migration expertise, strong AI literacy, and substantial team leadership experience.

Senior Site Reliability Engineer providing technical leadership for scalable operations, automation, monitoring, resiliency, and cloud infrastructure. Requires a bachelor's degree, software development or architecture experience, and hands-on DevOps or systems administration experience.

The Accounts Receivable Specialist manages collections, reconciliations, billing inquiries, payment coordination, and customer account records for a strategic portfolio. The role requires finance or accounts receivable experience, strong communication and negotiation skills, and high accuracy in a cross-functional environment.

Handles collections, reconciliations, invoicing, and payment coordination for a portfolio of strategic customer accounts. Requires finance or accounts receivable experience, strong communication and negotiation skills, attention to detail, and proficiency with Microsoft Office.

The Principal AI Engineer architects enterprise-grade AI/ML platforms and GenAI infrastructure, establishing standards for agentic systems, RAG, model serving, observability, security, and multi-cloud deployment. The role requires 8+ years in cloud architecture and platform engineering, including substantial AI/ML infrastructure experience.

Leads the technical vision, architecture, and roadmap for a company-wide machine learning platform supporting model training, deployment, serving, monitoring, and generative AI. The role requires expert Python and Java skills, large-scale MLOps experience, cloud and Kubernetes expertise, and organization-wide technical leadership.

Leads the technical vision, architecture, and engineering standards for a company-wide ML platform supporting model development, deployment, serving, and monitoring. The role requires principal-level expertise in Python and Java, scalable MLOps, cloud infrastructure, security, and technical leadership across teams.

Leads customer-facing software implementations by analyzing business processes, configuring solutions, advising stakeholders, and driving adoption and measurable outcomes. The role requires consulting experience, strong communication, project-team coordination, and comfort working with healthcare customers.

Leads a large, multi-layered software engineering organization responsible for strategy, architecture, delivery, talent development, and AI-enabled platform scaling. Requires 15+ years of software engineering experience, extensive organizational leadership, cloud expertise, and a bachelor’s degree.

The Senior Financial Analyst will build financial models, planning tools, and performance reporting focused on topline revenue, gross margin, and go-to-market costs. The role partners with GTM leaders, accounting, and systems teams and requires 3–5 years of FP&A or strategy experience plus advanced BI and Excel capabilities.

Leads customer support operations and a team of Solutions Analysts, focusing on coaching, performance management, escalations, quality control, and process improvement. Requires at least four years in customer support and three years of management or leadership experience.

Leads strategy, roadmaps, and cross-functional execution for AI models within a broader healthcare AI platform. The role requires 10+ years of product management experience, a master's degree or higher, and expertise in AI, healthcare technology, stakeholder influence, and responsible product development.

Provides Tier 1 technical support, device setup, incident triage, onboarding, and help desk services for Toronto-based employees. The role requires 2–3 years of customer-facing experience, familiarity with Windows, macOS, Microsoft applications, ticketing systems, and basic networking.

Analyzes customer contracts, pricing, and billing data to ensure revenue accuracy, resolve discrepancies, and prevent leakage. The role requires 2–5 years of billing or financial analysis experience, strong Excel skills, and the ability to improve cross-functional finance processes.

Product Manager responsible for strategy, roadmap, and delivery of orders management products in senior care. Owns full lifecycle from discovery to improvement, modernizing legacy systems with AI/automation while navigating healthcare regulations and partnering cross-functionally.

Leads high-impact customer escalations while building the escalation management function across a SaaS support organization. The role requires 8+ years of customer support experience, cross-functional leadership, executive communication, and strong analytical and writing skills.

Escalation Manager responsible for coordinating resolution of high-impact customer issues, partnering with engineering, product, and success teams. Build out escalation management function, processes, and data-driven recovery plans in a SaaS environment. Requires 8+ years customer support experience with escalation expertise.

Leads strategic talent development programs by partnering with business leaders, designing multichannel learning solutions, and managing instructional design projects. Requires 10+ years of adult learning and instructional design experience, strong project leadership, and a related university degree.

Regional Named Account Executive responsible for driving revenue growth in the Northeastern US through strategic account planning, consultative selling, relationship management, and closing complex deals with healthcare clients. Requires 3-5+ years B2B SaaS sales experience, preferably in healthcare, with proven ability to build executive relationships and exceed quota.

Leads enterprise Salesforce architecture and transformation, translating business capabilities into scalable platform solutions and overseeing integrations, data migration, standards, and governance. Requires extensive senior architecture experience, large-scale Product-to-Cash implementations, and strong Salesforce ecosystem expertise.

Senior Salesforce Architect focused on designing and owning the end-to-end Product-to-Cash landscape using Revenue Cloud Advanced, billing systems, and quote-to-cash processes. Requires 10+ years Salesforce experience, 3-5 years architecture, deep RCA/CPQ expertise, AI-first mindset with Agentforce/Claude, coaching/mentoring engineers, and producing architectural designs and roadmaps.

Architects and governs Salesforce-based Product-to-Cash solutions spanning Revenue Cloud Advanced, CPQ, billing, integrations, and enterprise architecture. The role coaches technical teams and requires extensive Salesforce architecture experience, strong billing expertise, and an AI-first approach.

Build and deploy AI agents, intelligent workflows, APIs, and automation across internal healthcare SaaS platforms. The role requires enterprise cloud or software engineering experience, Azure AI expertise, programming proficiency, and familiarity with LLM orchestration and responsible AI practices.

The SVP/GM, Acute & Payer leads the Acute & Payer business unit with full P&L accountability for revenue growth and EBITDA across Health System, Health Plan, and Convener markets. This executive drives AI-powered product commercialization, portfolio integration/cross-sell post-acquisitions, customer experience, and builds high-performing teams while shaping organic growth strategy.

Serve as trusted advisor and primary point of contact for healthcare provider and payer customers. Drive adoption of PointClickCare technology, identify performance improvement opportunities, build account plans, deliver ROI narratives, and foster long-term strategic partnerships.

Senior Application Engineer building and deploying AI Agents with Salesforce Agentforce, intelligent automations, and custom Salesforce applications. Requires 5+ years experience, specific Salesforce certifications (Platform Developer I/II, Advanced Admin, Agentforce Specialist), strong coding and DevOps skills, and mentoring ability.

Software Implementation Consultant serving as principal liaison to implement, configure, and optimize software solutions in Long-Term and Post-Acute Care settings. Leads business discovery, system setup, change management, and drives customer value and adoption. Requires 2-4+ years implementation experience, strong analytical and communication skills.

Implements and configures software solutions for healthcare customers, translating workflows and technical requirements into effective system setups. The role requires 2–4+ years of implementation experience, strong analytical and communication skills, and the ability to manage stakeholders across multiple projects.

Lead and mentor multiple Agile software engineering teams as an Engineering Manager. Own technical design and architecture for enterprise applications, champion AI-first innovation, and drive end-to-end delivery while ensuring alignment with business and product priorities. Requires 5-10 years software development experience with recent leadership as a Development Manager or Team Lead, strong Java/Spring and web tech background.

Sr. Partner Manager driving strategic software and technology partnerships for PointClickCare's Senior Care platform. Identify, negotiate, and close partnerships from ideation to launch; create business cases and lead cross-functional teams to grow the business in Skilled Nursing and Senior Living facilities.

Leads strategic partnerships for senior-care technology vendors, taking opportunities from ideation through negotiation, deal close, and product launch. Requires 5+ years in partnerships or business strategy, strong cross-functional leadership, contract skills, and a bachelor's degree.

Builds and leads financial modelling, pricing, and monetization analytics using AI/ML to support strategic decisions on profitability, commercial strategy, and resource allocation. Requires 5-7 years in SaaS finance, exceptional modelling skills, and hands-on AI/ML experience.

Build and lead strategic finance modelling and analytics, with an initial focus on pricing and monetization. The role requires 5–7 years of quantitative finance experience, advanced scenario analysis, and hands-on use of AI/ML to modernize reporting and decision support.

Senior Director leading UX, content design, and user research teams for a B2B healthcare technology platform. Responsible for experience strategy, design governance, AI-enabled interactions, cross-functional alignment with Product/Engineering, and driving measurable improvements in usability and adoption. Requires 10+ years UX/product design experience and 5+ years leading design organizations at scale.

The SVP & General Manager, Senior Living owns the full P&L, growth strategy, and customer lifecycle for the Senior Living vertical at PointClickCare. Requires 15+ years leadership experience with deep Senior Living market expertise, P&L ownership, and the ability to lead sales, customer success, and cross-functional teams while building C-suite relationships.

Own roadmap and backlog for data platform portfolio, prioritizing datasets and platform capabilities. Partner with engineering and analytics teams to deliver trusted, well-modeled data with strong governance and cataloging practices.

The Senior Site Reliability Engineer will build and operate secure, observable AI/ML infrastructure across cloud platforms. The role requires at least five years of production SRE or infrastructure experience, strong Terraform and observability expertise, and hands-on incident response and automation skills.

Leads Commercial FP&A strategy across deal operations and contribution margin expansion, partnering with GTM, Revenue Operations, Partnerships, and Corporate Strategy. Requires 10–12+ years of finance experience, including 5+ years in technology or SaaS, strong commercial modeling expertise, and team leadership.

Owns the strategy, roadmap, and delivery of foundational platform capabilities, including APIs and shared services, for internal product teams and healthcare customers. Requires 5+ years of software product management experience, technical depth in modern SaaS platforms, and strong cross-functional leadership.

Build and scale reliable healthcare platform services across backend, frontend, data, and cloud infrastructure. The role requires strong distributed-systems and SQL expertise, Java or Python experience, React proficiency, and leadership in architecture, reliability, mentoring, and modern AI-augmented engineering practices.

Build and operate developer-facing platform services, APIs, tooling, and CI/CD workflows for product engineering teams. The role requires expert TypeScript/Node.js skills, strong Kubernetes and distributed-systems experience, production ownership, and proficiency with infrastructure automation and observability.

Leads customer support operations and a team of Solutions Analysts, overseeing coaching, performance management, escalations, quality control, and process improvements. Requires at least four years in customer support and three years of management or leadership experience.