Toronto, Canada
Cloud-based EHR for long-term care providers
PointClickCare builds integrated EHR and software solutions that transform care planning, delivery, and payment for LTPAC providers including skilled nursing facilities, senior living, hospitals, and health plans. They streamline workflows, reduce administrative burdens, and provide AI-informed insights using the largest LTPAC dataset to improve outcomes and financial health. This enables better clinical results, fewer readmissions, and profitable value-based care.
Senior Customer Success Manager responsible for owning customer success plans, acting as a trusted advisor to C-level executives, driving value realization, and mitigating churn for enterprise healthcare clients using PointClickCare solutions. Requires SaaS customer success experience focused on enterprise accounts, strong relationship building, and data analysis skills.
Regional Named Account Executive responsible for driving revenue growth in the Northeastern US through strategic account planning, consultative selling, relationship management, and closing complex deals with healthcare clients. Requires 3-5+ years B2B SaaS sales experience, preferably in healthcare, with proven ability to build executive relationships and exceed quota.
Senior Software Engineer building and maintaining the AI Platform infrastructure. Requires extensive experience with Kubernetes, observability, cloud services, Java/Spring Boot, and daily use of Generative AI coding assistants.
Senior Salesforce Architect focused on designing and owning the end-to-end Product-to-Cash landscape using Revenue Cloud Advanced, billing systems, and quote-to-cash processes. Requires 10+ years Salesforce experience, 3-5 years architecture, deep RCA/CPQ expertise, AI-first mindset with Agentforce/Claude, coaching/mentoring engineers, and producing architectural designs and roadmaps.
Provide first-line technical support for EHR/Clinical users, managing cases, maintaining knowledge bases, and building client relationships in a fast-paced remote environment. Requires MDS 3.0 expertise, API knowledge, and strong customer service skills.
Customer Success Manager serving as trusted advisor to health plan clients. Drives technology adoption, identifies performance improvements using data, builds strategic account plans, and delivers quantifiable value and ROI.
The SVP/GM, Acute & Payer leads the Acute & Payer business unit with full P&L accountability for revenue growth and EBITDA across Health System, Health Plan, and Convener markets. This executive drives AI-powered product commercialization, portfolio integration/cross-sell post-acquisitions, customer experience, and builds high-performing teams while shaping organic growth strategy.
Serve as trusted advisor and primary point of contact for healthcare provider and payer customers. Drive adoption of PointClickCare technology, identify performance improvement opportunities, build account plans, deliver ROI narratives, and foster long-term strategic partnerships.
Outbound Product Manager owns go-to-market execution, product positioning, launch readiness, sales enablement, and adoption monitoring for enterprise software products. Requires 5+ years in PM, product marketing or GTM roles with strong cross-functional leadership and analytical skills.
Senior Application Engineer building and deploying AI Agents with Salesforce Agentforce, intelligent automations, and custom Salesforce applications. Requires 5+ years experience, specific Salesforce certifications (Platform Developer I/II, Advanced Admin, Agentforce Specialist), strong coding and DevOps skills, and mentoring ability.
Lead multiple healthcare SaaS solution launch projects as the customer operations liaison. Partner with cross-functional teams to define strategies, develop tools, execute programs from pilot to commercial availability, and drive metrics for customer time-to-value and revenue.
Software Implementation Consultant serving as principal liaison to implement, configure, and optimize software solutions in Long-Term and Post-Acute Care settings. Leads business discovery, system setup, change management, and drives customer value and adoption. Requires 2-4+ years implementation experience, strong analytical and communication skills.
VP accountable for accelerating product-led growth and market adoption of AI products in Skilled Nursing. Drives early customer wins, GTM motions, roadmap influence, and cross-functional alignment with Product, Sales, and Engineering teams. Requires 10+ years senior leadership in product/growth within HealthTech or SaaS.
Lead and mentor multiple Agile software engineering teams as an Engineering Manager. Own technical design and architecture for enterprise applications, champion AI-first innovation, and drive end-to-end delivery while ensuring alignment with business and product priorities. Requires 5-10 years software development experience with recent leadership as a Development Manager or Team Lead, strong Java/Spring and web tech background.
Lead multiple Agile software engineering teams as an Engineering Manager. Own technical design and architecture, champion AI-first innovation, drive end-to-end delivery of enterprise applications, and ensure alignment with business and product priorities. Requires 5-10 years software development experience with recent leadership as Development Manager or Team Lead, plus strong Java, Spring, and SQL skills.
Sr. Partner Manager driving strategic software and technology partnerships for PointClickCare's Senior Care platform. Identify, negotiate, and close partnerships from ideation to launch; create business cases and lead cross-functional teams to grow the business in Skilled Nursing and Senior Living facilities.
Builds and leads financial modelling, pricing, and monetization analytics using AI/ML to support strategic decisions on profitability, commercial strategy, and resource allocation. Requires 5-7 years in SaaS finance, exceptional modelling skills, and hands-on AI/ML experience.
Senior Director leading UX, content design, and user research teams for a B2B healthcare technology platform. Responsible for experience strategy, design governance, AI-enabled interactions, cross-functional alignment with Product/Engineering, and driving measurable improvements in usability and adoption. Requires 10+ years UX/product design experience and 5+ years leading design organizations at scale.
The SVP & General Manager, Senior Living owns the full P&L, growth strategy, and customer lifecycle for the Senior Living vertical at PointClickCare. Requires 15+ years leadership experience with deep Senior Living market expertise, P&L ownership, and the ability to lead sales, customer success, and cross-functional teams while building C-suite relationships.
Hands-on AI Solutions Specialist configuring no-code/low-code AI agents, workflows, and automations across CRM and customer platforms (Salesforce, Gainsight, n8n, Zapier) to drive customer success, retention, and efficiency. Requires AI fluency, workflow automation experience, and 2+ years in customer success or similar SaaS roles.
Provide end-user technical support for MDS Clinical users, managing cases, maintaining knowledge articles, and building client relationships in a remote US role. Requires MDS 3.0 expertise and coordinator experience.
Own roadmap and backlog for data platform portfolio, prioritizing datasets and platform capabilities. Partner with engineering and analytics teams to deliver trusted, well-modeled data with strong governance and cataloging practices.
Senior Research Data Engineer owns the gold data layer between Lakehouse silver data and AI model development. Reverse-engineers complex clinical/operational data semantics, builds reusable curated datasets/pipelines in Databricks for ML/generative AI needs, automates quality/synthesis, and ensures versioned, documented assets accelerate R&D. Requires 5+ years production data systems experience supporting AI workloads, advanced Python/SQL/PySpark, and AI domain knowledge.
Business Analyst supporting data intelligence initiatives by eliciting requirements, designing data architectures, and facilitating Agile delivery for enterprise systems and integrations.
Own roadmap and backlog for prior authorization and concurrent review workflows in post-acute care. Partner with engineering and design to deliver AI-enhanced coverage management tools for case managers and nurses.
Owns product strategy, roadmap, and execution for Senior Living products. Drives end-to-end outcomes from discovery through delivery while partnering with engineering, UX, and clinical teams.
Contract UX Designer creating mockups, conducting user research, refining personas, and championing UX best practices for a healthcare platform.
Provide customer support for cloud-based healthcare software used in long-term care facilities, troubleshooting technical issues and resolving customer problems via multiple channels.
Content Writer responsible for creating and maintaining user-centered UI microcopy, in-app communications, help files, and assessments for healthcare software products. Requires strong XML/HTML experience, agile collaboration with product and engineering teams, and proficiency with AI tools for drafting while maintaining brand voice.
Own the AI product roadmap for Revenue Cycle Management at PointClickCare, driving Billing Advisor and future AI advisors across billing, claims, and collections. Requires 5+ years PM experience with 2+ years owning AI/ML products, plus RCM domain expertise.
Owns strategy and roadmap for foundational platform services and APIs powering internal product teams. Requires 5+ years PM experience building developer-facing platform capabilities with strong technical depth in APIs, identity, and workflow orchestration.
Owns product strategy, roadmap, and execution for Senior Care clinical and regulatory products used by thousands of providers. Drives decisions using customer insights, data, and regulations while modernizing legacy systems with AI and automation. Requires 3+ years PM experience and healthcare IT background.
Designs, builds, and operates scalable cloud infrastructure and developer platforms supporting AI/ML workloads. Owns end-to-end systems, builds CI/CD pipelines, ensures reliability with observability tools, and integrates AI-assisted DevOps practices. Requires 5+ years experience with cloud platforms, Kubernetes, and IaC.
Builds and operates cloud infrastructure and CI/CD pipelines for AI-enabled workloads, focusing on automation, reliability, and containerized deployments in Kubernetes. Requires 2-4+ years DevOps experience, IaC, scripting, and cloud providers like AWS/Azure/GCP.
Principal Product Manager driving strategy, roadmap, and delivery for a unified health data platform. Requires 12+ years PM experience (5+ in health/clinical data), deep expertise in data pipelines, governance, ontologies, and AI use cases to support analytics, care delivery, and innovation.
Senior Applied Researcher develops AI/ML solutions for healthcare challenges, applying GenAI, LLMs, and techniques like RAG to build production-ready models in SaaS environments. Requires Master's in relevant field, healthcare data experience, Python proficiency, and ML frameworks expertise.
Build and maintain core GenAI infrastructure including model gateways, vector databases, observability tools, and integration with agent workflows. Requires extensive AI platform experience, Kubernetes, OpenTelemetry/MLFlow, and preferred LLM serving frameworks.
Designs, develops, and maintains large-scale data platforms and pipelines using Java microservices. Leads technical direction, mentors engineers, and ensures data quality, governance, and observability in cloud-native environments. Requires 10+ years experience with 4+ in data pipelines.
Develops and maintains big data applications using Java and distributed systems like Apache Hudi, Spark, and Trino. Collaborates on requirements, ensures scalable code with TDD, and works with storage systems like S3 and ADLS.
Leads design and implementation of scalable streaming data pipelines using Kafka, Flink, and Spark Streaming. Mentors engineers, ensures data quality and observability, with 10+ years experience including 4+ in real-time systems.