Software Implementation Consultant -

Responsibilities

• Act as the principal implementation liaison, translating and documenting customer expectations, business processes, and goals.
• Lead business discovery and develop recommendations for delivery approaches that drive customer outcomes and value.
• Translate technical requirements and execute system configuration setup.
• Build and maintain strong customer relationships through effective communication and collaboration.
• Advise customers and develop implementation approaches that account for business impacts and daily workflows.
• Partner with project managers, training specialists, and other stakeholders to create and execute timely, high-quality implementation plans.
• Anticipate, identify, and communicate issues, risks, escalations, timelines, and delays.
• Lead and support change-management strategies, including user-readiness and acceptance plans.
• Maintain expertise across multiple product offerings, end-to-end solutions, and product value outcomes.
• Travel to customer sites to lead meetings and presentations when needed; the role may require up to 30% onsite travel.

Requirements and Preferred Qualifications

• Post-secondary education in accounting or technology preferred.
• Foundational understanding of artificial intelligence and enthusiasm for exploring and experimenting with AI.
• Experience delivering exceptional customer experiences.
• Healthcare industry experience preferred.
• Excellent communication, organizational, and collaboration skills.
• Consulting experience in software implementation, workflow analysis, recommendation development, and measuring business outcomes.
• Experience working on multi-resource project teams while balancing milestones and objectives.
• Proven accountability, initiative, and ability to deliver on commitments.
• Ability to learn new concepts and technologies quickly and translate them into customer value.
• Self-starter who can work independently, prioritize effectively, adapt priorities, and share client insights.
• Ability to thrive in a fast-paced, complex team environment.
• Results-oriented, adaptable, and able to apply problem-solving and critical-thinking skills.