Implementation Consultant (North America - Ice Hockey)
Leads onboarding, training, and continued education for elite professional hockey and volleyball customers, using Sportscode expertise and knowledge of software, hardware, camera, and network installations. The role requires strong communication, problem-solving, customer-facing training, and monthly travel.
About the job
Responsibilities
- Lead onboarding and continued education for elite, highest-tier customers across North American hockey and volleyball markets.
- Align Sales teams and customers on short- and long-term goals.
- Understand customer workflows and train users to successfully implement and use Hudl products.
- Serve as the voice of elite customers by providing product feedback to product teams.
- Collaborate with Support, Sales, and Education teams to surface customer insights and execute global training strategies.
- Travel to customer sites approximately monthly.
Requirements
- Experience with Sportscode and advanced knowledge of the software.
- Ability to adapt to evolving strategies, products, sports, and workflows.
- Software and hardware knowledge, including complex camera and network installations.
- Strong problem-solving and attention-to-detail skills.
- Effective training and communication skills, with the ability to explain complex concepts clearly and deliver engaging sessions.
- Willingness to support team initiatives and front-line volume when needed.
- Willingness to travel monthly to visit customers.
Nice-to-Haves
- Customer-facing professional experience, especially in training or education roles.
- Experience collaborating within distributed, global teams.
Compensation and Benefits
- Base salary: $63,000–$106,000 USD.
- Flexible vacation time, company-wide holidays, and meeting-free days.
- Professional development resources and career-growth opportunities.
- Technology and hardware for office or remote work.
- Employee Assistance Program, employee resource groups, and fitness benefits.
- Medical, vision, dental, fertility healthcare, and family-forming benefits.
- 401(k) match of up to 4% of employee contributions.
Skills
Sportscode, Customer Training, Software Implementation, Camera Systems, Computer Networks, Hardware Installation, Product Knowledge, Customer Education
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