Senior Accounts Receivable Specialist

Responsibilities

• Manage collections activities for a portfolio of customer accounts, including payment inquiries, invoicing issues, and overdue balances.
• Contact customers and strategic accounts to recover outstanding invoices and resolve payment concerns.
• Maintain accurate customer files, correspondence, account documentation, and escalation records.
• Research billing issues and perform account, unapplied credit, credit note, and payment reconciliations.
• Prepare monthly account summaries, breakdowns, analyses, invoice copies, credit details, and unapplied payment information.
• Coordinate monthly pre-authorized payments with customers and the Payments team.
• Participate in customer and internal-partner calls supporting recovery of past-due invoices.
• Collaborate with sales, customer success, finance, and other stakeholders to resolve payment and billing issues.
• Investigate complex or escalated accounts receivable issues, identify root causes, and implement corrective actions.
• Generate and analyze accounts receivable reports, trends, and key performance indicators; escalate issues requiring attention.
• Support team goals, knowledge sharing, and AR escalation processes.

Requirements

• Strong understanding of accounts receivable processes.
• Experience with account reconciliations and resolving complex accounts.
• Strong negotiation, diplomacy, and conflict-resolution skills for late-payment discussions.
• Excellent analytical, organizational, prioritization, written, and verbal communication skills.
• High attention to detail and accuracy in reconciliations, data analysis, and reporting.
• Ability to work independently, manage a high-volume workload, and prioritize multiple tasks.
• Ability to collaborate effectively with internal and external stakeholders.
• High level of moral judgment when handling confidential information and monetary transactions.
• Strong working knowledge of Microsoft Word and Microsoft Excel.
• AI fluency with Microsoft Copilot or other AI tools.

Nice-to-haves

• Knowledge of healthcare billing and reimbursement processes.