Senior Union Paymaster I

Responsibilities

• Process and review complex union payrolls accurately, compliantly, and within stated processing timelines and SLAs.
• Interpret and apply collective bargaining agreements, side letters, union rules, and working conditions across multiple production types.
• Serve as an escalation point for complex payroll scenarios and determine when formal interpretation is needed from Labor Relations or other partners.
• Manually review and validate calculations, identify discrepancies, perform corrections or overrides, and document the rationale.
• Maintain clear system notes covering payroll status, decisions, and next steps.
• Communicate with customers and internal partners to resolve payroll issues.
• Collaborate with Labor Relations, Customer Success, Payroll Operations, Tax Operations, Product, Engineering, and other teams.
• Mentor Union Paymasters and model effective documentation and communication practices.
• Identify recurring issues, process gaps, and tooling opportunities; recommend and implement improvements.
• Create and maintain SOPs and knowledge documentation.
• Meet or exceed productivity, accuracy, timeliness, and case-resolution expectations.

Requirements

• 5+ years of payroll processing experience in a multi-union environment.
• Advanced ability to interpret and apply union rules, working conditions, and collective bargaining agreements in production payroll.
• Ability to independently resolve complex payroll scenarios and escalate appropriately.
• Strong attention to detail and ability to work under pressure across multiple payrolls, deadlines, and priorities.
• Clear written and verbal communication, including customer-facing and cross-functional communication.
• Strong documentation skills, including payroll notes, SOPs, knowledge sharing, and decision rationale.
• Basic proficiency with Excel or Google Sheets.
• Ability to learn new systems quickly.
• Schedule flexibility to accommodate workload and client needs.

Nice-to-Haves

• Knowledge of entertainment union contracts, including SAG-AFTRA, DGA, IATSE, and Teamsters.
• Experience mentoring peers, improving workflows, or raising operational quality standards.
• Experience working in a scaling operations environment with evolving tools and processes.

Compensation and Benefits

• Salary range: $90,000–$146,000 USD annually.
• Unlimited paid time off.
• Work from anywhere in Canada and the United States.
• Health and dental benefits.
• Up to $1,500 USD or $2,025 CAD toward home IT setup.
• Up to 2% matching RRSP or 401(k).
• Learning and development opportunities.
• Up to $50 USD or $67.50 CAD toward internet or cell phone service.