Latest Customer Support jobs at PointClickCare

Leads customer support operations and a team of Solutions Analysts, focusing on coaching, performance management, escalations, quality control, and process improvement. Requires at least four years in customer support and three years of management or leadership experience.

Leads high-impact customer escalations while building the escalation management function across a SaaS support organization. The role requires 8+ years of customer support experience, cross-functional leadership, executive communication, and strong analytical and writing skills.

Escalation Manager responsible for coordinating resolution of high-impact customer issues, partnering with engineering, product, and success teams. Build out escalation management function, processes, and data-driven recovery plans in a SaaS environment. Requires 8+ years customer support experience with escalation expertise.

Leads customer support operations and a team of Solutions Analysts, overseeing coaching, performance management, escalations, quality control, and process improvements. Requires at least four years in customer support and three years of management or leadership experience.