Sr Application Engineer
Senior Application Engineer building and deploying AI Agents with Salesforce Agentforce, intelligent automations, and custom Salesforce applications. Requires 5+ years experience, specific Salesforce certifications (Platform Developer I/II, Advanced Admin, Agentforce Specialist), strong coding and DevOps skills, and mentoring ability.
About the job
Key Responsibilities
- Build AI Agents using Agentforce and other AI platforms like Microsoft Studio for CoPilot Agents.
- Pioneer intelligent process automations using IPA tools like Power Automate and Alteryx.
- Build test automations to improve QA efficiencies for Salesforce and other applications.
- Collaborate with product designers, end-users, and team members to refine AI use cases and brainstorm prototyping ideas.
- Execute application development tasks using Apex, JavaScript, Python and other languages for core applications (Salesforce, Billing Platform) and integrated apps (Conga, DocuSign, Adobe, Marketo, Gainsight, Gong, Qualtrics, Kantata, TaskRay).
- Perform unit tests and collaborate on test scripts for automated and manual testing.
- Analyze, troubleshoot, and debug standard to complex system issues.
- Act as an AI change agent to drive team adoption of AI agents for efficiency gains.
- Create and maintain technical documentation for builds and AI Agents.
- Onboard, mentor, coach junior-intermediate engineers, peer review work, approve pull requests.
- Participate in DevOps maintenance, provide training and consultation to business partners.
- Support transformational projects, high-priority enhancements, and resolve incidents.
Requirements
- Hands-on experience building Agentforce AI Agents, AI workflows, custom agent development, and integration of external data sources.
- Solid experience with Salesforce integrations and external system integrations (Conga, DocuSign, Adobe, Marketo, Gainsight, Gong, Qualtrics, Kantata, TaskRay).
- Experience creating intelligent process automations using tools like Power Automate.
- Solid experience creating test automations for Salesforce and other platforms.
- Solid experience writing clean, scalable code using JavaScript, Apex, Python, etc.
- Proficient in DevOps processes and tools (e.g., Copado, AutoRabit), GitHub, and troubleshooting versioning issues.
- Proficient in Agile methodologies (Scrum/Kanban).
- Solid experience with automated testing frameworks (e.g., PMD, Selenium, Copado CRT).
- In-depth understanding of Salesforce data models, security, and governor limits.
- Excellent organization, critical-thinking, and self-management skills.
- Continuous learner with a mindset for acquiring and sharing knowledge.
- Strong team player and coach who partners with cross-functional teams (BA, QA, Operations).
- Effective communicator who can convey complex ideas and persuade others.
- Proven experience as an Intermediate Application Engineer or higher.
- Certifications: Salesforce Certified Agentforce Specialist, Salesforce Certified Platform Developer I & II (required), Salesforce Advanced Administrator (required), Salesforce Certified Application/Systems Architect (desired).
- BSc/BA in Computer Science, Engineering, or related field (or equivalent work experience).
Nice-to-Haves
- Experience building AI Agents on other AI platforms.
- Experience with Product Operating Model.
- Experience working on a SaaS product.
- Experience with Salesforce Lightning Design System (SLDS) or UI frameworks like React, Vue.js, or Angular.
- Understanding of Salesforce Sales Cloud, Service Cloud, Revenue Cloud, Agentforce, and Salesforce Einstein.
- Experience with AWS, Azure, or other cloud platforms.
- Experience with Service-Oriented Architecture (SOA) and SaaS product development.
- Knowledge of SAML, OAuth, and OpenID Connect.
- Experience with on-call responsibilities for production systems.
- Understanding of team dysfunctions and how to address them (trust, conflict, commitment, accountability, results).
Skills
Agentforce, Salesforce, Apex, JavaScript, Python, Power Automate, Copado, GitHub, Selenium, Alteryx, Einstein, AWS, Azure, React
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