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PointClickCarePointClickCareMississauga, Canada

Product Manager

Product Manager responsible for strategy, roadmap, and delivery of orders management products in senior care. Owns full lifecycle from discovery to improvement, modernizing legacy systems with AI/automation while navigating healthcare regulations and partnering cross-functionally.

116k – 129k/yr
Remote3+ YOEProduct Management

About the role

Key Responsibilities

  • Own product strategy, roadmap planning, and execution for orders-related products, ensuring alignment with customer needs, market opportunities, and business goals.
  • Manage products through the full product lifecycle, from discovery, strategy, and prioritization through delivery, launch, adoption, and continuous improvement.
  • Drive product decisions using customer feedback, market research, product analytics, regulatory requirements, and business value.
  • Serve as the subject matter expert for assigned product areas, developing a deep understanding of product functionality, customer workflows, and value delivered to end users.
  • Partner closely with Engineering, Design, Customer Success, Sales, Marketing, and other stakeholders to translate customer needs into meaningful product outcomes.
  • Serve as the voice of the customer to scrum team(s) and maintain a prioritized backlog of requirements.
  • Assess product investment opportunities and incoming requests with data-informed analysis, providing clear recommendations to leadership.
  • Identify opportunities to modernize legacy products through AI capabilities, automation, and smarter workflows.
  • Navigate complex healthcare, clinical, and regulatory environments and translate that knowledge into practical product direction and prioritization.
  • Understand company strategy and ensure product plans support broader organizational objectives.

Required Skills & Qualifications

  • Bachelor's degree in Healthcare, Engineering, Business Administration, or related field.
  • 3+ years of product management experience.
  • Experience managing software products through the full development lifecycle.
  • Strong background in healthcare IT, clinical workflows, pharmacy systems, or regulatory systems.
  • Ability to influence and align engineering, design, and business stakeholders without formal authority.
  • Comfort working with technical concepts, including APIs, integrations, modern software development practices, and platform-based solutions.
  • Excellent communication and presentation skills.
  • Experience building, launching, or integrating AI/ML-powered product capabilities.
  • Demonstrated success revitalizing, enhancing, or modernizing legacy products.

Nice-to-Haves

  • Experience in senior care or long-term/post-acute care settings.

Skills

Product ManagementRoadmap Planninghealthcare itclinical workflowsAI/MLAPIsIntegrationsStakeholder ManagementRegulatory Compliancepharmacy systems

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