Product Manager, Client Delivery

Essential Duties & Responsibilities

Product Definition - 40%

• Define and own the roadmap for client-driven product capabilities, balancing committed client outcomes, product priorities, and reusable growth.
• Decide what to build and what to defer: run continuous discovery with clients and cross-functional partners to validate the problem, demand, and value.
• Use data, market research, and client signals to prioritize across competing ideas, weighing effort against business and user impact, surfacing opportunities and risks, and backing recommendations with clear success metrics.
• Translate priorities into a clear, actionable backlog with well-defined requirements, ensuring teams understand what to build, why it matters, and how success will be measured.
• Grow self-service by turning repeatable operational needs into configurable product features, reducing reliance on manual delivery over time.

Delivery & Execution - 30%

• Lead the full product delivery cycle across teams, from concept through build, launch, and continuous improvement.
• Create and maintain the artifacts that drive work, from business intent and use cases through wireframes, prototypes, workflows, epics, and user stories.
• Steer work through Lirio's AI Development Lifecycle, driving the product review at each gate to keep solutions on scope, on track, and tied to customer value.

Client & Stakeholder Relationship Management - 15%

• Serve as the product point of contact for client delivery counterparts, driving alignment on plans, timelines, and expectations.
• Support enterprise growth by partnering with the commercial team to identify client problems Lirio's product can solve and surface expansion opportunities.
• Communicate roadmap, trade-offs, dependencies, and risks transparently to internal and external stakeholders.

Cross-Functional Collaboration - 15%

• Partner with product, behavioral science, AI/ML, engineering, and operations to assess product fit and feasibility for client solutions.
• Collaborate across the Lirio Factory to align resources, resolve dependencies, and deliver high-quality outcomes on committed timelines.
• Surface recurring needs across clients and share insights with other product managers to inform broader roadmap priorities.

Qualifications

• 3+ years of product management experience, preferably in SaaS or enterprise technology
• Strong product fundamentals, including discovery, requirements definition, outcomes-driven prioritization, and translating insights into clear product direction
• Experience leading enterprise product launches, implementations, or client-facing delivery initiatives
• Skilled at managing client and stakeholder expectations, including negotiating tough trade-offs while maintaining alignment
• Strong communicator who distills complex ideas for technical and non-technical audiences, including customers and senior executives
• Comfortable using data and metrics to validate assumptions and demonstrate business value
• Innovative, structured problem-solver who turns ambiguity into clear direction.
• Skilled at using AI-assisted tools and data-informed insights to strengthen requirements, accelerate decisions, identify risks, and improve product outcomes.
• Familiarity with healthcare data and regulatory requirements strongly preferred.

Preferred

• Healthcare, digital health, payer/provider, retail health, or life sciences experience.
• Experience with AI/ML-enabled products or AI-assisted workflows.
• Familiarity with healthcare data, HIPAA, PHI/ePHI, or regulated environments.
• Startup or high-growth company experience.

Benefits

• Medical (HSA available)
• Dental
• Vision
• Short-term & long-term disability (company-paid)
• Life & AD&D (company-paid)
• 401K with company match
• 10 paid holidays, quarterly company closure dates, + holiday week company closure
• Flexible time off policy
• Work from home
• 6 weeks paid parental leave
• Salary range: $115-$135k