Sr. Director, Design & User Experience
Senior Director leading UX, content design, and user research teams for a B2B healthcare technology platform. Responsible for experience strategy, design governance, AI-enabled interactions, cross-functional alignment with Product/Engineering, and driving measurable improvements in usability and adoption. Requires 10+ years UX/product design experience and 5+ years leading design organizations at scale.
About the job
Key Responsibilities
- Oversee and evolve clear guidelines for user experience and product content, including how users interact with AI-enabled functionality to improve efficiency across roles in the healthcare continuum.
- Champion and lead initiatives to improve UX quality and drive AI transformation, defining success metrics and measuring impact on key business outcomes.
- Standardize interaction patterns, content design practices, and the growth and adoption of the internal design system across multiple products and teams.
- Partner closely with Product and Engineering executive leadership to align on strategy, initiative progress, and risk mitigation.
- Collaborate with Outbound Product, Escalations, and Customer Success teams to identify high-impact user pain points and translate them into actionable experience improvements.
- Ensure UX and content design are embedded early in product discovery, planning, and decision-making processes.
- Clarify decision rights and ownership at the intersection of Product and UX to enable efficient, high-confidence decision-making.
- Reduce ambiguity and rework by establishing clear accountability models and scalable design governance practices.
- Build, lead, and develop high-performing teams across UX design, content design, and user research, including coaching managers and senior ICs.
- Establish operating rhythms, measurable goals, and performance expectations aligned with Product and Engineering organizational standards.
- Foster a culture of excellence, discipline, clarity, and continuous learning across distributed teams.
- Enable adoption of AI-supported workflows, tools, and design practices to improve team productivity, quality, and delivery speed.
- Drive measurable improvements in product adoption, usability, accessibility, and overall customer satisfaction.
Required Skills & Qualifications
- 10+ years of experience in UX, content design, or product design within complex B2B technology environments.
- 5+ years leading multi-disciplinary design and research organizations at scale.
- Bachelor’s degree in UX, Design, Information Technology, or a related field.
- Proven experience operating at the executive level within Product and Engineering organizations, influencing strategy and outcomes.
- Deep expertise in scaling UX across large, multi-product platforms, including developing design leaders, managers, and principal-level talent.
- Demonstrated ability to influence senior stakeholders and drive cross-functional alignment across Product, Engineering, and Customer-facing teams.
- Strong understanding of user-centered design principles, accessibility, and content clarity in regulated or high-complexity domains.
- Experience integrating AI and emerging technologies into user experiences and team workflows.
Preferred Experience
- Master’s degree in UX, Design, Information Technology, or a related field.
Skills
UX Design, Content Design, Product Design, User Research, Design Systems, Ai Integration, Accessibility, User-Centered Design, Design Leadership, Stakeholder Management
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