Customer Success Manager
Serve as primary post-sales partner for ~30 enterprise n8n customers in US Central. Drive onboarding, adoption, health monitoring, ROI delivery, renewals, and expansion while partnering cross-functionally with Sales, Support, Solutions Engineering, and Product.
About the job
What You’ll Be Doing
- Own a portfolio of n8n enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal
- Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes
- Drive onboarding and enablement across technical and business audiences, accelerating time-to-value and unblocking implementation challenges
- Establish a strong operating cadence (health checks, executive syncs, QBRs), using customer data and adoption insights to guide priorities and decisions
- Monitor customer health and product usage signals to proactively identify risks, manage escalations, and maintain stakeholder alignment
- Quantify and communicate business value throughout the customer lifecycle, building ROI narratives tied to adoption, efficiency gains, and business impact
- Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account strategies that drive customer growth
- Partner closely with Support, Solutions Engineering, and Product teams to resolve blockers quickly and deliver a seamless customer experience
- Provide structured, actionable feedback to Product and Engineering, representing customer needs and helping shape roadmap priorities
Requirements
- Enterprise Customer Success experience: Managed a portfolio of enterprise SaaS customers and can confidently run kickoffs, onboardings, stakeholder alignment, and QBRs end-to-end.
- Value & outcomes mindset: Comfortable translating product usage into measurable business outcomes, ROI, and executive-ready narratives.
- Technical fluency: Can engage credibly with IT and engineering stakeholders across topics like APIs, integrations, authentication, environments, and automation architecture — and know when to escalate.
- Commercial acumen: Supported renewals and expansion opportunities (upsell/cross-sell), with a track record of driving retention and growth outcomes.
- Operational rigor: Run a structured operating cadence, manage competing priorities effectively, and keep stakeholders aligned with strong follow-through.
- Clear, high-trust communication: Communicate clearly with both technical builders and executive stakeholders, and known for building durable customer relationships.
- Cross-functional leadership: Partner effectively with Sales, Support, Solutions Engineering, and Product to unblock customers and improve the customer journey.
- Builder mindset in ambiguity: Thrive in fast-moving environments, take ownership, and enjoy building processes as the company scales.
Nice-to-haves
- Automation + AI curiosity: Used automation, AI tools, or workflow platforms before and can bring ideas that improve customer value realization.
- Startup/scale-up experience: Operated in high-growth environments and enjoy “building the plane while flying it.”
- Multi-region collaboration experience: Worked with distributed teams and enterprise stakeholders across multiple US time zones or globally.
- Technical or STEM education: Degree or equivalent experience in a technical field such as Computer Science, Engineering, or similar.
- Familiarity with n8n or similar platforms: Experience with workflow automation, integration, or iPaaS platforms will help you ramp quickly.
Skills
Customer Success, SaaS, QBRs, Roi, APIs, Integrations, Automation, AI, Ipaas, Workflow Automation
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