Technical Support Engineer responsible for diagnosing and resolving complex issues for Redis Enterprise customers across cloud and on-prem deployments. Requires 5+ years in enterprise support/SRE roles plus deep Linux, networking, and cloud infrastructure experience.
Provide end-user technical support for MDS Clinical users, managing cases, maintaining knowledge articles, and building client relationships in a remote US role. Requires MDS 3.0 expertise and coordinator experience.
Senior technical anchor for enterprise support at CrewAI. Owns hardest customer issues end-to-end, defines SLAs/escalation processes, and builds the support function for a multi-agent AI platform.
Lead architect of corporate data ecosystem, designing integrations across NetSuite, Workday, Salesforce, and other enterprise systems to unify finance, HR, and operations data. Requires 10+ years experience and strong Workato, scripting, and cross-functional collaboration skills.
Lead value realization planning and AI-powered tooling for strategic enterprise accounts, partnering with CS, Sales, and Solutions teams to quantify and drive measurable customer outcomes and revenue growth.
Provide expert customer support for global payroll and HR platform, troubleshooting payroll issues, tax filing, and compliance. Requires 1-4 years US payroll support experience and a bachelor's degree.
Provide technical customer support for payroll and accounting integrations at a SaaS platform. Troubleshoot API/sync issues, handle multi-channel inquiries, and collaborate with Product/Engineering on feedback. Requires 2+ years SaaS support experience and accounting basics.
Owns strategic post-implementation success, retention, adoption, and expansion for Built's most complex, high-value lending and real estate clients. Builds multi-threaded executive relationships, leads QBRs, drives upsells, and mentors junior CSMs.
Lead and develop a team of 6-8 account managers delivering best-in-class client service to enterprise multifamily accounts. Drive KPIs, process innovation, cross-functional alignment, and strategic client relationships while modeling Digible's core values.
Review and audit English and Spanish member interactions (calls, texts, emails) for quality, compliance, and member experience. Identify trends and partner with leadership on coaching and training for the Care Team.
Provide advanced onsite and remote technical support for Skydio UAS products to commercial, government, and education customers. Troubleshoot flight, networking, and cloud issues while serving as liaison between customers and internal product/engineering teams.
Manage a book of business as a Customer Success Manager, driving retention and growth through stakeholder relationships, strategic reviews, and proactive support for SaaS/HR Tech clients.
Integration Health Engineer responsible for monitoring, troubleshooting, and optimizing system integrations and API connectivity. Requires 2+ years experience with monitoring tools, scripting (SQL/Python), and incident management.
Provide technical security support and risk assessment for cyber insurance policyholders. Analyze security posture, advise stakeholders, and guide users on security products while contributing to claims feedback and threat outreach.
Provide software and technical support for PatientNow's EMR, Practice Management, and CRM platforms. Troubleshoot issues, guide users through solutions, and document cases to ensure customer satisfaction.
Administers Zendesk and internal tools for the Client Experience team, troubleshoots operational issues, designs workflows, and drives process improvements to enhance customer service efficiency. Requires Zendesk experience, strong Excel/Google Sheets skills, and prior financial services or operations background.
Own post-implementation relationships for 20-30 accounts in a regional territory. Drive renewals, expansions, health tracking, and strategic value delivery for public safety customers using AI tools for 911 centers.
Join the IT team at a fast-growing AI company to own day-to-day technical support for a globally distributed team. Handle helpdesk tickets, device provisioning, Google Workspace admin, endpoint compliance, and security policy rollout.
Manages a large portfolio of strategic accounts, driving retention and adoption through scalable engagement strategies, adoption campaigns, and proactive risk mitigation. Requires 2-5 years in customer success or account management, preferably in SaaS or fintech.
Lead post-sales activities for Vanta's largest enterprise customers, guiding them through onboarding, implementation, adoption, renewals, and expansion. Manage a $3M ARR book of 40 enterprise accounts while building trusted advisor relationships with C-level stakeholders.
Provide frontline travel support for Bilt members via email and chat, handling bookings, redemptions, troubleshooting, and escalations while maintaining accurate records.
Manage a portfolio of SMB customers to drive product adoption, satisfaction, and revenue retention. Guide customers through their lifecycle, ensuring value realization from Extended Access Management while identifying expansion opportunities.
Lead and develop a team of Customer Support Payments Specialists handling payments and tax inquiries. Own team metrics, training, and cross-functional collaboration while driving process improvements.
Lead and develop a team of Customer Support Payments Specialists handling payments and tax inquiries. Own team metrics, training, and cross-functional collaboration while driving process improvements.
Lead Airtable's global High Touch Customer Success organization, guiding enterprise customers through AI adoption and workflow transformation while driving retention and expansion.
Provide technical support and troubleshooting for defense and government customers using Skydio UAS platforms. Requires 5-7 years of technical support experience with drones/UAS and strong customer communication skills.
Own the full onboarding journey for court reporters from acceptance to first job, managing high-volume pipelines across credentialing, setup, and readiness while collaborating with recruiting and operations.
Strategic client-facing operator supporting enterprise account executives by leading cross-functional initiatives, driving client retention and growth, and improving internal processes for a fast-growing digital health company.
Own provider accounts end-to-end, driving adoption, workflow transformation, and advocacy within medical practices and health systems. Build playbooks and scalable processes while partnering cross-functionally to expand platform usage.
Own the full technology environment at a fast-growing AI startup: IT onboarding, SaaS administration, NYC office build-out, endpoint security, and vendor management. Report to Head of Operations.
Senior IT Support Engineer leading complex SaaS/identity support, operational programs, and mentoring junior engineers at a fast-growing fintech company. Requires 5-7 years experience with deep hands-on expertise across enterprise tools.
Serve as the primary technical contact for mid-to-upper market customers, delivering hands-on guidance, AI adoption support, and translating platform analytics into business outcomes. Requires 4+ years in a client-facing technical role and strong SaaS/integration knowledge.
Lead and develop a team of Onboarding Specialists while architecting AI-powered Customer Success workflows. Drive post-sales engagement, retention, and operational excellence at a high-growth SaaS company.
First Customer Support Engineer responsible for triaging and resolving technical customer issues end-to-end, building automated support infrastructure, and bridging to engineering and product teams. Requires 3+ years technical support or engineering experience with production code and API familiarity.
Own architecture, configuration, governance, and day-to-day health of Jira and Statuspage across engineering and business orgs. Design workflows, automations, and standards while partnering with IT, security, and teams to scale the Atlassian platform.
Partner with engineering leaders to drive adoption and measurable productivity gains for a GenAI code review platform. Requires 5+ years in Customer Success or DevRel at a SaaS/developer tools company plus strong technical fluency with CI/CD, Git, and engineering metrics.
Partner with ~60 mid-market B2B SaaS customers ($1.5M+ ARR) to drive adoption, deliver strategic guidance, conduct trainings, and maximize long-term value. Requires 2+ years of CS experience managing complex technical products.
Design, build, and maintain Workday integrations connecting people systems across a global enterprise. Requires 10+ years of Workday integration experience and deep expertise with Workday Studio, EIB, Core Connectors, and APIs.
Front-line Customer Support Specialist handling high-volume inbound inquiries via phone, email, and chat for a SaaS employment verification platform. Requires 1+ years support experience and strong troubleshooting skills.
Manage post-onboarding client relationships for a B2B SaaS healthcare platform, guiding rehab therapy practices through clinical, administrative, and RCM workflows while driving retention and outcomes. Requires an active PT/OT/SLP license and customer-facing experience.
Provide Apache Airflow expertise and solve complex data engineering issues for enterprise customers on Astronomer's managed Airflow platform. Requires 4+ years Python, 1+ year Airflow admin/DAG experience, Kubernetes, and cloud platform experience.
Drive customer adoption and expansion of an automation platform by leading onboarding, managing renewals, and acting as a trusted advisor to technical teams. Requires 3+ years in technical customer success or post-sales at a SaaS company plus API knowledge.
Infrastructure-focused Customer Reliability Engineer supporting Astronomer's managed Airflow platform. Troubleshoots customer cloud/K8s environments, owns monitoring/alerting, participates in on-call, and drives reliability improvements across AWS, GCP, and Azure.
Manage a $3M ARR portfolio of Mid-Market customers as trusted advisor, driving retention, adoption, and expansion in a SaaS environment. Requires 3-5+ years of customer-facing experience and proficiency with Salesforce and CS platforms.
Early-career role supporting partner success by handling inbound tickets, providing product training, and maintaining HubSpot records. Requires 1-2 years customer service experience and strong organizational skills.
Own end-to-end customer support operations at an AI hardware startup. Build scalable systems, automation, self-serve resources, and feedback loops with product and engineering.
Senior Systems Administrator responsible for Windows/Linux server and desktop support, Active Directory and Azure AD management, IT asset lifecycle, and mentoring junior staff in an onsite enterprise environment. Requires 3+ years systems admin experience with strong troubleshooting and collaboration skills; 5+ years and mentoring preferred.
Lead and scale the Aircraft Division Customer Success function, owning the Critical Accounts Program for V-BAT and X-BAT defense customers. Drive adoption, mission readiness, and recovery for escalated accounts while building repeatable operating rhythms and cross-functional governance.
Own the customer lifecycle for a large book of mid-market accounts, driving onboarding, adoption, retention, and expansion. Partner cross-functionally to deliver outcomes and prepare QBRs.
Own end-to-end Corporate IT for a fast-growing Causal AI startup: manage employee lifecycle, identity/device stack, internal support, and automation initiatives.
Technical Support Engineer responsible for diagnosing and resolving complex issues for Redis Enterprise customers across cloud and on-prem deployments. Requires 5+ years in enterprise support/SRE roles plus deep Linux, networking, and cloud infrastructure experience.
Provide end-user technical support for MDS Clinical users, managing cases, maintaining knowledge articles, and building client relationships in a remote US role. Requires MDS 3.0 expertise and coordinator experience.
Senior technical anchor for enterprise support at CrewAI. Owns hardest customer issues end-to-end, defines SLAs/escalation processes, and builds the support function for a multi-agent AI platform.
Lead architect of corporate data ecosystem, designing integrations across NetSuite, Workday, Salesforce, and other enterprise systems to unify finance, HR, and operations data. Requires 10+ years experience and strong Workato, scripting, and cross-functional collaboration skills.
Lead value realization planning and AI-powered tooling for strategic enterprise accounts, partnering with CS, Sales, and Solutions teams to quantify and drive measurable customer outcomes and revenue growth.
Provide expert customer support for global payroll and HR platform, troubleshooting payroll issues, tax filing, and compliance. Requires 1-4 years US payroll support experience and a bachelor's degree.
Provide technical customer support for payroll and accounting integrations at a SaaS platform. Troubleshoot API/sync issues, handle multi-channel inquiries, and collaborate with Product/Engineering on feedback. Requires 2+ years SaaS support experience and accounting basics.
Owns strategic post-implementation success, retention, adoption, and expansion for Built's most complex, high-value lending and real estate clients. Builds multi-threaded executive relationships, leads QBRs, drives upsells, and mentors junior CSMs.
Lead and develop a team of 6-8 account managers delivering best-in-class client service to enterprise multifamily accounts. Drive KPIs, process innovation, cross-functional alignment, and strategic client relationships while modeling Digible's core values.
Review and audit English and Spanish member interactions (calls, texts, emails) for quality, compliance, and member experience. Identify trends and partner with leadership on coaching and training for the Care Team.
Provide advanced onsite and remote technical support for Skydio UAS products to commercial, government, and education customers. Troubleshoot flight, networking, and cloud issues while serving as liaison between customers and internal product/engineering teams.
Manage a book of business as a Customer Success Manager, driving retention and growth through stakeholder relationships, strategic reviews, and proactive support for SaaS/HR Tech clients.
Integration Health Engineer responsible for monitoring, troubleshooting, and optimizing system integrations and API connectivity. Requires 2+ years experience with monitoring tools, scripting (SQL/Python), and incident management.
Provide technical security support and risk assessment for cyber insurance policyholders. Analyze security posture, advise stakeholders, and guide users on security products while contributing to claims feedback and threat outreach.
Provide software and technical support for PatientNow's EMR, Practice Management, and CRM platforms. Troubleshoot issues, guide users through solutions, and document cases to ensure customer satisfaction.
Administers Zendesk and internal tools for the Client Experience team, troubleshoots operational issues, designs workflows, and drives process improvements to enhance customer service efficiency. Requires Zendesk experience, strong Excel/Google Sheets skills, and prior financial services or operations background.
Own post-implementation relationships for 20-30 accounts in a regional territory. Drive renewals, expansions, health tracking, and strategic value delivery for public safety customers using AI tools for 911 centers.
Join the IT team at a fast-growing AI company to own day-to-day technical support for a globally distributed team. Handle helpdesk tickets, device provisioning, Google Workspace admin, endpoint compliance, and security policy rollout.
Manages a large portfolio of strategic accounts, driving retention and adoption through scalable engagement strategies, adoption campaigns, and proactive risk mitigation. Requires 2-5 years in customer success or account management, preferably in SaaS or fintech.
Lead post-sales activities for Vanta's largest enterprise customers, guiding them through onboarding, implementation, adoption, renewals, and expansion. Manage a $3M ARR book of 40 enterprise accounts while building trusted advisor relationships with C-level stakeholders.
Provide frontline travel support for Bilt members via email and chat, handling bookings, redemptions, troubleshooting, and escalations while maintaining accurate records.
Manage a portfolio of SMB customers to drive product adoption, satisfaction, and revenue retention. Guide customers through their lifecycle, ensuring value realization from Extended Access Management while identifying expansion opportunities.
Lead and develop a team of Customer Support Payments Specialists handling payments and tax inquiries. Own team metrics, training, and cross-functional collaboration while driving process improvements.
Lead and develop a team of Customer Support Payments Specialists handling payments and tax inquiries. Own team metrics, training, and cross-functional collaboration while driving process improvements.
Lead Airtable's global High Touch Customer Success organization, guiding enterprise customers through AI adoption and workflow transformation while driving retention and expansion.
Provide technical support and troubleshooting for defense and government customers using Skydio UAS platforms. Requires 5-7 years of technical support experience with drones/UAS and strong customer communication skills.
Own the full onboarding journey for court reporters from acceptance to first job, managing high-volume pipelines across credentialing, setup, and readiness while collaborating with recruiting and operations.
Strategic client-facing operator supporting enterprise account executives by leading cross-functional initiatives, driving client retention and growth, and improving internal processes for a fast-growing digital health company.
Own provider accounts end-to-end, driving adoption, workflow transformation, and advocacy within medical practices and health systems. Build playbooks and scalable processes while partnering cross-functionally to expand platform usage.
Own the full technology environment at a fast-growing AI startup: IT onboarding, SaaS administration, NYC office build-out, endpoint security, and vendor management. Report to Head of Operations.
Senior IT Support Engineer leading complex SaaS/identity support, operational programs, and mentoring junior engineers at a fast-growing fintech company. Requires 5-7 years experience with deep hands-on expertise across enterprise tools.
Serve as the primary technical contact for mid-to-upper market customers, delivering hands-on guidance, AI adoption support, and translating platform analytics into business outcomes. Requires 4+ years in a client-facing technical role and strong SaaS/integration knowledge.
Lead and develop a team of Onboarding Specialists while architecting AI-powered Customer Success workflows. Drive post-sales engagement, retention, and operational excellence at a high-growth SaaS company.
First Customer Support Engineer responsible for triaging and resolving technical customer issues end-to-end, building automated support infrastructure, and bridging to engineering and product teams. Requires 3+ years technical support or engineering experience with production code and API familiarity.
Own architecture, configuration, governance, and day-to-day health of Jira and Statuspage across engineering and business orgs. Design workflows, automations, and standards while partnering with IT, security, and teams to scale the Atlassian platform.
Partner with engineering leaders to drive adoption and measurable productivity gains for a GenAI code review platform. Requires 5+ years in Customer Success or DevRel at a SaaS/developer tools company plus strong technical fluency with CI/CD, Git, and engineering metrics.
Partner with ~60 mid-market B2B SaaS customers ($1.5M+ ARR) to drive adoption, deliver strategic guidance, conduct trainings, and maximize long-term value. Requires 2+ years of CS experience managing complex technical products.
Design, build, and maintain Workday integrations connecting people systems across a global enterprise. Requires 10+ years of Workday integration experience and deep expertise with Workday Studio, EIB, Core Connectors, and APIs.
Front-line Customer Support Specialist handling high-volume inbound inquiries via phone, email, and chat for a SaaS employment verification platform. Requires 1+ years support experience and strong troubleshooting skills.
Manage post-onboarding client relationships for a B2B SaaS healthcare platform, guiding rehab therapy practices through clinical, administrative, and RCM workflows while driving retention and outcomes. Requires an active PT/OT/SLP license and customer-facing experience.
Provide Apache Airflow expertise and solve complex data engineering issues for enterprise customers on Astronomer's managed Airflow platform. Requires 4+ years Python, 1+ year Airflow admin/DAG experience, Kubernetes, and cloud platform experience.
Drive customer adoption and expansion of an automation platform by leading onboarding, managing renewals, and acting as a trusted advisor to technical teams. Requires 3+ years in technical customer success or post-sales at a SaaS company plus API knowledge.
Infrastructure-focused Customer Reliability Engineer supporting Astronomer's managed Airflow platform. Troubleshoots customer cloud/K8s environments, owns monitoring/alerting, participates in on-call, and drives reliability improvements across AWS, GCP, and Azure.
Manage a $3M ARR portfolio of Mid-Market customers as trusted advisor, driving retention, adoption, and expansion in a SaaS environment. Requires 3-5+ years of customer-facing experience and proficiency with Salesforce and CS platforms.
Early-career role supporting partner success by handling inbound tickets, providing product training, and maintaining HubSpot records. Requires 1-2 years customer service experience and strong organizational skills.
Own end-to-end customer support operations at an AI hardware startup. Build scalable systems, automation, self-serve resources, and feedback loops with product and engineering.
Senior Systems Administrator responsible for Windows/Linux server and desktop support, Active Directory and Azure AD management, IT asset lifecycle, and mentoring junior staff in an onsite enterprise environment. Requires 3+ years systems admin experience with strong troubleshooting and collaboration skills; 5+ years and mentoring preferred.
Lead and scale the Aircraft Division Customer Success function, owning the Critical Accounts Program for V-BAT and X-BAT defense customers. Drive adoption, mission readiness, and recovery for escalated accounts while building repeatable operating rhythms and cross-functional governance.
Own the customer lifecycle for a large book of mid-market accounts, driving onboarding, adoption, retention, and expansion. Partner cross-functionally to deliver outcomes and prepare QBRs.
Own end-to-end Corporate IT for a fast-growing Causal AI startup: manage employee lifecycle, identity/device stack, internal support, and automation initiatives.