Leads and develops a team of Customer Experience Managers responsible for customer onboarding, retention, renewals, and expansion. The role requires 5+ years in Customer Success and Renewals Sales, direct people-management experience, SaaS retention expertise, and proficiency with AI-enabled workflows.

Own the operational systems, asset data, vendors, SaaS administration, and compliance processes that support a rapidly scaling IT function. The role requires 6–8+ years of IT experience, deep MDM and Okta expertise, and familiarity with ITAM, audits, and SaaS governance.

Build the shared hosting, model-routing, observability, security, and cost infrastructure that enables employees to deploy governed internal AI applications. The role requires at least five years of software engineering experience, strong platform or backend expertise, and hands-on LLM operations experience.

Manage a portfolio of mid-market SaaS customers, leading onboarding, driving adoption, conducting QBRs, and supporting renewals and expansions to maximize retention and satisfaction.

Provides phone and email technical support for connected beverage machines, guiding customers through troubleshooting, maintenance, warranties, and service scheduling. The role requires strong customer communication, independent judgment, multitasking, and the ability to learn hardware and software systems.

Technical Account Manager serving strategic clients as a hands-on technical advisor and relationship manager. The role requires 7+ years in customer-facing technical work, cloud and Kubernetes expertise, Linux administration, and strong pre- and post-sales communication skills.

Partners with large, complex enterprise customers to drive adoption and measurable outcomes from AI-driven customer service. Requires 3–5 years in customer success, account management, or strategic consulting, plus process-mapping, solution-design, and strong technical communication skills.

Supports investment professionals by resolving software, data, and calculation issues, coordinating with internal technical teams, and helping clients use the platform effectively. Requires a bachelor’s degree or equivalent experience, strong communication skills, and at least one year in a client-facing role.

Own and operate Rover’s privacy technology stack, integrations, consent workflows, and DSAR automation while building AI-assisted processes. The role requires SaaS administration experience, privacy-platform expertise, API troubleshooting skills, and a bachelor’s degree or equivalent experience.

Own strategic customer relationships and growth for military and government accounts, leading engagement, adoption, renewals, and expansion. The role requires military planning experience, strong technical aptitude, executive communication skills, and current Top Secret clearance with SCI eligibility.

Supports users of the Zocks AI platform by troubleshooting technical issues, driving feature adoption, and relaying customer feedback to product and engineering. The role requires 1–5 years of client-facing startup experience, API integration familiarity, strong communication, and a security-first approach.

Own the post-sale relationship for Enterprise accounts, driving onboarding, adoption, value realization, expansion, renewals, and advocacy. The role requires 8+ years in technology customer success or account management, strong cloud knowledge, executive stakeholder management, forecasting, and CRM expertise.

Build and scale Thatch’s customer advocacy and sales reference programs, turning customer relationships into references, content, events, and measurable pipeline impact. The role requires 8+ years in customer marketing, advocacy, community, or a related field and strong cross-functional partnership.

Leads Docker’s global IT organization, setting strategy while overseeing help desk services, enterprise applications, devices, and employee productivity tooling. Requires 12+ years of IT leadership experience, SaaS/cloud expertise, and a bachelor’s degree.

Supports clients using trading, order management, and investment book of record products by troubleshooting issues, analyzing data discrepancies, and coordinating with internal teams. Requires 4+ years of client-facing experience, financial domain knowledge, strong analytical skills, and a bachelor’s degree or equivalent experience.

Manages a portfolio of Enterprise and High Tech customers in Hong Kong, advising on MongoDB deployments, customer health, retention, revenue realization, and expansion. Requires 5–7+ years in a technical customer-facing role and experience managing customer outcomes for a defined book of business.

Own complex technical issues for enterprise customers, lead investigations, and turn recurring support friction into product, tooling, and documentation improvements. The role requires 4+ years in developer support or engineering, strong JavaScript/TypeScript debugging, and expertise across frontend, APIs, and infrastructure.

Provides expert, multi-channel support to high-value Coinbase customers by investigating complex issues, resolving root causes, and partnering cross-functionally on escalations. Requires 3+ years of relevant support experience, crypto knowledge, and full-time in-office availability including nights and weekends.

Senior Support Engineer who independently resolves complex enterprise customer issues, leads high-severity investigations, and improves support systems and documentation. Requires 4+ years of developer support or engineering experience and strong JavaScript/TypeScript web debugging skills.

Investigate sensitive Trust & Safety incidents, support customers during escalations and emergencies, and make objective decisions about safety risks and platform access. The role requires at least two years of relevant experience, customer de-escalation skills, English and French fluency, and availability for weekend coverage.

Investigates complex Trust and Safety incidents, veterinary claims, and escalated customer concerns while providing empathetic, objective crisis support. Requires 2+ years of relevant safety experience, de-escalation skills, English and French fluency, and familiarity with customer-support tools.

Leads an enterprise customer success organization across Southern Europe and DACH, owning scalable adoption, retention, expansion, and customer advocacy strategies. Requires leadership experience in enterprise SaaS, strategic account management, talent development, and cross-functional influence.

Supports German-market brokers and policyholders through chat, email, and phone while coordinating resolution across sales, insurance, claims, and security teams. Requires at least one year of relevant client-facing experience, commercial insurance knowledge, and fluency in English and German.

Manages strategic SaaS customer relationships to drive product adoption, retention, growth, and renewals. The role requires 3–5 years of customer success or account management experience, strong communication skills, and a willingness to work hybrid night shifts.

Provides advanced technical support for enterprise users in the Greater China region, using SQL and APIs to diagnose issues, coordinate resolutions, and improve support operations. Requires 4+ years of customer-facing product support experience and business-level Mandarin.

Provides on-site operational oversight at a warehouse or manufacturing facility, supporting workers, coordinating onboarding and schedules, managing client relationships, and resolving issues. Requires customer-facing operations experience, strong communication, bilingual ability, and a high school diploma.

Build scalable customer adoption and enablement programs for ElevenLabs’ corporate and mid-market customers across APAC. The role requires deep AI product fluency, analytical program design, automation expertise, and fluent English and Mandarin.

The Customer Strategy Manager advises pharmaceutical and biotechnology customers on adopting Faro’s AI-powered clinical development platform, realizing measurable value, and driving retention and growth. The role requires at least five years of strategic customer-facing experience, strong stakeholder leadership, and familiarity with life sciences.

Provides multi-channel technical and customer support for RevolutionEHR, troubleshooting healthcare software issues, managing cases through resolution, and collaborating with internal teams. Requires two years of eyecare experience and strong communication, problem-solving, and organizational skills.

Supports ecommerce merchants through live chat and email, troubleshooting product issues, educating customers, escalating complex cases, and turning feedback into scalable support processes. The role suits a customer-focused, entrepreneurial communicator comfortable with AI, automation, and rapid change.

Leads Rippling’s Global EOR Implementation segment by scaling and developing distributed teams, improving onboarding processes and metrics, and partnering across Sales, Support, Product, and Engineering. Requires 8+ years leading Implementation or Customer Success teams.

Provides first-line IT support across access, SaaS administration, hardware, onboarding, office technology, and employee requests while helping build scalable ITSM workflows and processes. Requires 3–5 years of IT support experience and strong SaaS, identity, and service-delivery skills.

Leads the Logistics and Supply Chain Management workstream for a greenfield Oracle Fusion Cloud implementation, including workshops, functional configuration, data migration, and integrations. Requires strong Oracle Fusion SCM expertise and excellent business English for direct client engagement.

Own IT operations across end-user support, devices, identity, SaaS administration, office infrastructure, onboarding, offboarding, and security for a growing hybrid company. The role requires 5–8 years of IT operations or systems administration experience, strong Google Workspace, identity provider, and Mac MDM expertise, and high autonomy.

Leads and develops a client services team supporting enterprise and strategic accounts, while improving operational processes, managing performance metrics, and maintaining senior client relationships. Requires 6+ years of customer-facing experience, digital agency experience, and people leadership.

Own Anyscale’s hands-on IT function across identity, endpoint management, hardware logistics, SaaS vendors, audit controls, and internal automation. The hybrid role requires strong Okta and Google Workspace administration, macOS fleet management, HRIS-driven identity automation, and an automate-first mindset.

Leads customer support operations for state education programs across phone, chat, and email. The role manages performance metrics, develops frontline specialists, handles escalations and risk, and drives scalable process improvements in a fast-paced environment.

Own post-sales customer relationships across onboarding, implementation, adoption, value realization, renewals, and expansion for enterprise customers. The role requires 5+ years in customer-facing technical or business roles and knowledge of cybersecurity, cloud, or software supply chain domains.

Provides phone, email, and chat support for small-business health benefits customers, resolving complex inquiries and advocating for customers. Requires at least two years of relevant customer-facing experience, including one year in benefits, plus strong communication and problem-solving skills.

Provides real-time customer support across social media and digital channels, resolving passenger and driver issues with empathy, precision, and sound judgment. Requires at least one year of customer service or sales experience and strong written communication skills.

Provides real-time customer support across social media and digital channels, resolving passenger and driver issues while representing Lyft’s brand voice. Requires at least one year of customer service or sales experience, excellent writing, sound judgment, and emotional intelligence.

Provides customer onboarding, product education, troubleshooting, and adoption support through email, calls, classes, and webinars. Requires at least two years of customer support or service experience, strong communication skills, and familiarity with multiple customer-facing tools.

Supports Australian insurance brokers and policyholders through communication, product education, and policy administration. The role suits someone with customer service experience or a strong willingness to learn, with insurance and Zendesk experience as advantages.

Provides virtual psychosocial assessment, counseling, crisis intervention, resource linkage, and care coordination for people with cancer and their families. Requires a CSWE-accredited master’s degree, an active social work license, and preferably three to five years of healthcare social work experience.

Supports federal customers as a technical customer success advisor, guiding onboarding, adoption, expansion, and measurable outcomes for Cribl observability solutions. Requires 5+ years of post-sales customer engagement, federal or public sector experience, and expertise in observability and data pipelines.

The Senior Systems Administrator owns hands-on infrastructure administration, networking, security processes, device management, and user support across corporate, field, and industrial sites. The role requires 5+ years of systems and network administration experience, strong Microsoft 365 and Entra ID expertise, and the ability to build foundational processes.

Supports ClickHouse database and Langfuse AI observability customers through troubleshooting, integrations, documentation, and technical escalations. Requires database or distributed-systems expertise, cloud debugging ability, LLM application familiarity, and strong written communication.

Leads a hands-on customer support engineering team responsible for technical issue resolution across firmware, Linux applications, embedded systems, and cloud services. Requires 6+ years in a customer-facing technical function, people management experience, and strong troubleshooting and communication skills.

Leads and develops a team of Data Specialists delivering high-quality customer data services, while improving operational efficiency and driving AI adoption. Requires 8+ years of experience, people-management expertise, strong Excel skills, and fluent English.

Provides strategic technical account ownership for premier customers, resolving complex escalations across hardware, APIs, and databases while driving account health and customer advocacy. Requires 1–2 years of technical support experience, strong communication, analytical skills, and SQL-based troubleshooting.