IT Support Engineer
Provides first-line IT support across access, SaaS administration, hardware, onboarding, office technology, and employee requests while helping build scalable ITSM workflows and processes. Requires 3–5 years of IT support experience and strong SaaS, identity, and service-delivery skills.
About the job
Responsibilities
- Triage and resolve IT requests involving access, software provisioning, onboarding and offboarding, hardware, and general helpdesk support.
- Provision and deprovision accounts, coordinate hardware, and execute end-to-end onboarding and offboarding workflows.
- Configure and improve the ITSM platform, including request categories, intake workflows, and queue management.
- Support conference room AV, networking equipment, peripherals, and general office technology.
- Administer Google Workspace, Slack, Zoom, Notion, and other SaaS tools, including user provisioning and settings management.
- Coordinate device provisioning, shipping, receiving, and basic asset tracking.
- Document processes, identify request patterns, and improve or automate recurring work.
Requirements
- 3–5 years of experience in IT support, helpdesk, or a closely related role.
- Strong service delivery, prioritization, queue management, and communication skills.
- Hands-on experience configuring and managing ITSM platforms.
- Broad SaaS administration experience, including Google Workspace, Slack, Zoom, and Notion.
- Experience with conference room AV, Meraki or similar networking equipment, and common peripherals.
- Experience supporting onboarding and offboarding workflows end to end.
- Technical fluency with SaaS platforms, macOS, and basic identity and access management.
- Ability to use AI tools to improve support speed, volume handling, and service quality.
- Process-oriented approach and clear communication skills.
Nice-to-haves
- Experience launching or administering Serval ITSM.
- Experience at a fast-scaling startup building IT processes.
- User or administrator familiarity with Okta or similar identity platforms.
- Experience building ITSM workflows or automations.
- Exposure to broader automation tooling.
Skills
Itsm, Google Workspace, Slack, Zoom, Notion, macOS, Identity And Access Management, Meraki, Okta, Saas Administration, Conference Room Av, Automation
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