Senior Support Engineer
Own complex technical issues for enterprise customers, lead investigations, and turn recurring support friction into product, tooling, and documentation improvements. The role requires 4+ years in developer support or engineering, strong JavaScript/TypeScript debugging, and expertise across frontend, APIs, and infrastructure.
About the job
Responsibilities
- Independently own and resolve complex technical issues for enterprise customers.
- Lead investigations into ambiguous or high-severity issues and liaise during incidents with clear communication.
- Produce minimal reproductions, reusable code snippets, and structured issue reports.
- Mentor and provide technical guidance to Support Engineers.
- Collaborate with Product and Engineering to identify patterns and influence product improvements.
- Author and improve documentation, guides, and self-service resources.
- Improve infrastructure, tooling, and workflows within the Support organization.
- Participate in community support rotation and maintain high standards of clarity and empathy.
Requirements
- 4+ years of hands-on experience in developer support or engineering roles.
- Strong experience debugging complex JavaScript/TypeScript and modern web applications such as Next.js.
- Experience independently owning complex issues from diagnosis through resolution.
- Ability to reason across frontend, APIs, and infrastructure layers.
- Strong debugging, communication, collaboration, and informal mentorship skills.
- Ability to operate calmly and empathetically under pressure.
- Proactive approach to improving systems, documentation, and processes.
Benefits
- Flexible, trust-based work environment supporting professional and personal growth.
- Comprehensive health plans and perks.
- Work-life balance accommodating individual and family needs.
- Competitive salary and stock options program.
Skills
JavaScript, TypeScript, Next.js, Web Applications, Frontend Debugging, Api Debugging, Infrastructure, Incident Management, Technical Documentation
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