Senior Support Engineer

Responsibilities

• Independently own and resolve complex technical issues for enterprise customers.
• Lead investigations into ambiguous or high-severity issues and liaise during incidents while maintaining clear communication.
• Produce minimal reproductions, reusable code snippets, and structured issue reports.
• Provide informal mentorship and technical guidance to Support Engineers.
• Collaborate with Product and Engineering to identify patterns and influence product improvements.
• Author and improve documentation, guides, and self-service resources.
• Contribute to infrastructure, tooling, and workflow improvements within the Support organization.
• Participate in the community support rotation and model clear, empathetic communication.

Requirements

• 4+ years of hands-on experience in developer support or engineering roles.
• Strong experience debugging complex JavaScript/TypeScript and modern web applications such as Next.js.
• Demonstrated ability to independently own complex issues from diagnosis through resolution.
• Strong debugging instincts and ability to reason across frontend, APIs, and infrastructure layers.
• Clear communication, empathy, sound technical judgment, and comfort operating under pressure.
• Proactive approach to improving systems, documentation, and processes.

Benefits

• Comprehensive health plans and perks.
• Flexible, trust-based work environment.
• Professional and personal growth opportunities.
• Work-life balance supporting individual and family needs.
• Competitive salary and stock options program.