Senior Trading Support Analyst

Responsibilities

• Identify, respond to, and resolve client issues and questions.
• Provide hands-on support to ensure ongoing client satisfaction.
• Analyze complex datasets to identify and resolve data and calculation discrepancies.
• Assess issue criticality and collaborate across the organization to resolve problems.
• Conduct root-cause analysis with Engineering and Data teams.
• Work with Product and Account Manager teams to maintain high client satisfaction.
• Train clients on the platform’s functional and conceptual capabilities.
• Prioritize and context-switch across simultaneous cases through resolution.

Requirements

• 4+ years of relevant experience in a client-facing role.
• Familiarity with trading workflows, portfolio management, or financial instruments.
• Bachelor’s degree in Finance, Economics, Mathematics, or equivalent experience.
• Strong communication, organizational, and time-management skills.
• Proficiency in mathematics and strong analytical skills.
• Problem-solving mindset and commitment to continuous learning.
• Interest in using technology to solve complex financial challenges.
• Ability to work effectively in a fast-paced, collaborative environment with changing priorities.

Nice-to-haves

• Experience in investment management.
• Experience with Order Management Systems (OMS).

Compensation

• Base salary range: $70,000–$87,000, plus bonus, equity, and benefits. The posted range applies to roles in Colorado, California, and New York; the location-specific range may differ.