Technical Support Engineer diagnoses and resolves complex issues for customers using Blacksmith's high-scale CI infrastructure, reproduces bugs with engineering, and builds automations. Requires experience with distributed systems, AI/agent workflows, and customer-focused technical support.

Leads member outreach, collects and analyzes feedback on product usage, drives retention campaigns, and advocates for member needs cross-functionally with Product, Engineering, and Support teams. Requires 5+ years in customer success or engagement, strong analytics, and communication skills.

Leads high-severity global EOR client escalations, coordinating HR, legal, payroll, benefits, and operations teams to resolve complex employee and compliance issues. Requires 8+ years of relevant experience, strong executive presence, and expertise in international HR operations.

Customer Success Manager drives value for midmarket construction clients by managing onboarding, lifecycle, renewals, and at-risk interventions. Requires 3+ years in early-stage tech, analytics skills with BI dashboards, and strong communication.

Leads and develops a team of Implementation Managers, handles strategic customer escalations, and improves onboarding processes and performance metrics. Requires 5+ years in SaaS, professional services, implementation, or customer success, including 2+ years of team leadership.

Provides customer-facing technical support across PostgreSQL, TimescaleDB, cloud infrastructure, and Kubernetes. The role troubleshoots performance and platform issues, optimizes database implementations, and collaborates with engineering teams on complex root-cause analysis.

Technical Support Specialist owns complex technical queries, debugs issues, escalates investigations, and collaborates with product teams to improve the platform. Requires 3-4+ years technical support experience, API knowledge, and strong problem-solving in a hybrid Chicago role.

Provides high-volume SaaS customer support across email, chat, and messaging, resolving Tier 1 and Tier 2 issues and escalating complex problems. Requires 4+ years of experience, strong communication, spreadsheet proficiency, and flexibility for varied shifts.

Owns value realization, adoption, renewals, and expansion for mid-market customers integrating AI into legal and professional-services workflows. The role requires 3–4+ years in customer-owning SaaS roles, strategic planning, executive engagement, and strong stakeholder management.

Handles frontline customer support for Warp's AI-driven payroll/HR platform via chat, email, and Slack. Resolves complex payroll issues, partners with engineering on technical cases, and identifies patterns to improve the product. Requires 1-2+ years support experience and strong problem-solving.

Provides technical support to customers using OpenAI products, troubleshooting complex issues, automating processes with Python and AI tools, and partnering with engineering teams. Requires 8+ years in support engineering and expert problem-solving skills.

Provides technical guidance, account management, project delivery, and customer advocacy for enterprise clients using Orkes solutions. The role requires a strong software, cloud, or infrastructure background, customer-facing experience, and at least five years of enterprise client-facing work.

Lead customer relationships and coordinate cross-functional delivery for B2B accounts. Requires technical fluency, SQL/dashboard skills, and experience in consulting, TPM, or customer success.

Owns customer success for healthcare providers focusing on revenue cycle management (RCM) operations in MSK practices. Manages relationships, onboards customers, oversees billing vendors, optimizes front/back-end RCM processes, and delivers performance reports. Requires 7-10 years RCM expertise in orthopedics/procedural specialties.

Provides deeply technical B2B SaaS support, troubleshooting integrations and complex workflows from initial report through resolution while communicating clearly with customers. The role also contributes to automation and support enablement projects and follows a weekend-inclusive schedule.

Provides desktop support for 700 Windows and macOS users at NIH, including helpdesk, imaging, patching, vulnerability remediation, and Mac deployment/integration with enterprise tools like Active Directory and MDM.

Provides deeply technical B2B SaaS support, troubleshooting complex integrations and workflows from initial report through resolution. The role requires systematic investigation, precise communication, strong ownership, and the ability to support customers from SMB through enterprise.

Provides technically deep B2B SaaS support for customers across a broad, evolving product, handling complex troubleshooting, workflow guidance, and high-quality escalations. The role requires strong technical reasoning, communication, ownership, and customer empathy.

Provides technical support for Ashby's complex HR software, troubleshooting integrations and workflows for B2B customers while contributing to team improvement projects. Requires strong problem-solving, customer empathy, and B2B support experience in a remote role.

Senior Support Engineer troubleshoots complex issues for OpenAI's API platform, designs monitoring and incident response processes for strategic customers, and scales operations using automation and AI. Requires 8+ years in SRE/technical operations, Bachelor's in CS, and expertise in observability and distributed systems.

Leads onboarding and implementation of Ramp's financial products for mid-market customers, driving revenue through fast activation and problem-solving. Requires 5+ years in sales, customer success, or product operations in B2B environments.

Guide mid-market clients in adopting Harvey's AI platform, manage relationships for 40+ accounts, drive implementation, training, and scalable processes to maximize value and ROI. Requires SaaS/legal experience, strong communication, and tools like Salesforce.

Customer Success Manager responsible for building relationships, providing technical guidance on AI/ML and Kubernetes solutions, performance monitoring, training, and issue resolution to maximize customer value and retention. Requires bachelor's degree, proven customer success experience, and strong technical understanding of cloud, AI/ML.

Onboards and supports PE-backed companies adopting Aleph's FP&A platform, builds finance team partnerships, monitors usage metrics, and relays customer feedback to product/engineering. Requires 3+ years in PE or PE-backed finance roles and Excel proficiency.

Leads escalations for complex cloud incidents in AI infrastructure, designs reliability improvements for Kubernetes and GPU clusters, troubleshoots AI/ML workloads, and mentors engineers. Requires 8+ years in SRE/DevOps/HPC with deep Linux, networking, and customer expertise.

Leads IT operations by managing endpoint reliability, security, and scalability for identity and infrastructure systems. Handles Tier 2/3 incidents, automates resolutions, troubleshoots Apple devices and tools like Okta and Google Workspace, and mentors team members. Requires 5-7 years in IT ops supporting technical teams.

Manages strategic customer relationships in fintech banking, handling onboarding, expansion, and advocacy while partnering cross-functionally to drive growth and inform product strategy. Requires 5+ years experience, strong project management, and critical thinking in ambiguous environments.

Respond to user support cases, debug complex API issues, and provide high-touch support for AI products. Partner with engineers to resolve issues at scale and drive support process improvements.

Supports customer success by reviewing research studies, assisting recruitment, troubleshooting platform issues, and optimizing workflows with automation. Collaborates with GTM and engineering teams; requires 1-2+ years managing customer relationships and strong organizational skills.

Provides hands-on technical support for customer integrations, APIs, payment operations, and cloud systems while diagnosing issues and translating complex problems into clear solutions. The role requires 1–3 years of technical support or integration experience, strong communication, and overnight Eastern Time coverage.

Provides expert technical support to high-value customers, resolving complex issues in data unification platforms, cloud services, APIs, and integrations. Requires 3+ years experience in enterprise SaaS support and public clouds (AWS/GCP/Azure).

Leads technical delivery team building and deploying AI agents for enterprise customers, managing end-to-end executions, scaling operations, and influencing product roadmap. Requires 10+ years in technical customer-facing roles and 5+ years people management.

Technical architect partnering with Customer Success Managers to solve enterprise customer challenges at scale using Postman workflows, integrations, and custom solutions. Requires 6+ years in customer-facing technical roles, strong CS/Engineering foundation, and expertise in JavaScript, APIs, and DevOps.

Technical Support Engineer troubleshoots complex API integrations, debugs issues with HRIS/ATS/payroll systems, and collaborates with engineering on fixes. Requires strong coding skills in TypeScript/Node.js, debugging expertise, and clear communication for customer support.

Serve as the primary contact for law firm customers, managing relationships, onboarding, support, and driving adoption/upsell in an early-stage AI startup. Build CS processes from scratch with 0-3 years customer-facing experience.

Leads customer support team in B2B SaaS environment, managing operations, SLAs, escalations, and KPIs while partnering with Product and Engineering to improve customer experience. Requires 6+ years support experience with 2+ years people management and technical fluency in SaaS tools.

Implementation Strategist responsible for driving customer success and operational implementation to support Sebastian's Lobsters' rapid expansion in fresh seafood delivery and restaurants across the US. Focus on eco-friendly practices and best-in-class service.

Manages customer success to drive retention and expansion for seafood delivery and restaurant business. Focuses on vital growth responsibilities including client relationships and satisfaction.

Troubleshoot technical issues for fintech platform users, provide first-line support, maintain knowledge libraries, and refine AI agents in a fast-paced startup. Requires 3-5 years support experience, strong problem-solving, and fintech interest.

Technical Customer Success Manager drives customer onboarding, adoption, and value realization for Sentry's monitoring platform. Collaborates with sales and engineering to meet technical/business goals, requiring strong DevOps knowledge and 5+ years customer-facing experience.

Lead the Commercial Applications team managing SaaS, collaboration tools, and ServiceNow platforms. Define roadmap for cloud migration, automation, and AI adoption. Requires 7+ years in enterprise applications and 4+ years people management.

Leads a team of Customer Success Managers while managing a personal book of business, driving onboarding, activation, retention, and expansion for fleet and fuel card customers. Requires 5+ years in CS or account management with 2+ years managing teams, player-coach experience, and data fluency.

Owns post-sale relationships with clinical research sites, leading implementation, onboarding, adoption, renewals, and expansions. Drives measurable outcomes, builds stakeholder trust from clinicians to C-suite, and collaborates with Product/Engineering on roadmap priorities. Requires 2+ years in Success, Account Management, or similar.

Owns end-to-end execution of AI agent builds for enterprise customers, configuring agents, validating integrations, and collaborating with stakeholders to deliver scalable solutions. Requires 5+ years in technical customer-facing roles with strong coding and API skills.

Own strategic relationships with high-value enterprise customers, driving retention, expansion, and adoption of sustainability software. The role requires 7+ years of enterprise SaaS, consulting, or solutions experience, strong executive presence, and change-management and commercial skills.

Manages client success for rehab therapy businesses using B2B SaaS EMR software, providing training, support, onboarding, and upselling premium features post-go-live. Requires outpatient physical therapy clinic experience, clinical background, and strong technical/software passion.

Leads implementation and onboarding of Ramp's platform for strategic enterprise customers, acting as a project manager and consultant to drive product utilization and revenue. Requires 10+ years in B2B implementation or customer success with strong project management skills.

Partners with enterprise customers to build and deploy AI conversational agents on ElevenLabs platform, advises on design and integrations, analyzes performance, and drives revenue expansion through NRR and cross-sell. Requires 7+ years in Customer Success for complex B2B SaaS/AI products.

Partners with enterprise customers to build, deploy, and optimize conversational AI agents on ElevenLabs platform, driving technical success and revenue expansion through cross-sells and renewals. Requires 3-5 years in Customer Success for B2B SaaS/AI products.

Leads customer support for technical and accounting issues in a SaaS ERP platform, resolves complex cases, manages tickets, collaborates with Product/Engineering on feedback, and builds playbooks/self-service resources. Requires 3+ years in finance/SaaS support and ERP experience.