Rev Cycle Customer Success Manager
Owns customer success for healthcare providers focusing on revenue cycle management (RCM) operations in MSK practices. Manages relationships, onboards customers, oversees billing vendors, optimizes front/back-end RCM processes, and delivers performance reports. Requires 7-10 years RCM expertise in orthopedics/procedural specialties.
About the job
Responsibilities
- Work directly with CEO, Head of Business Operations, and Head of Clinical Operations to own relationships with provider groups, ensuring satisfaction and retention.
- Serve as primary point of contact and subject matter expert for RCM-related questions, issues, and escalations.
- Onboard new customers, ensuring smooth implementation of platform and services, including integrations with staff and billing vendors.
- Manage and monitor third-party billing partner relationships, holding vendors accountable to benchmarks and SLAs.
- Oversee front-end RCM operations: prior authorizations, insurance eligibility verification, patient benefit checks.
- Monitor back-end RCM operations: AR work-down, denial management, appeals, collections.
- Create and present monthly reports on clinical and financial outcomes.
- Identify revenue leakage and reimbursement gaps; collaborate on remediation.
- Gather and relay RCM feedback to inform product development.
- Collaborate with sales and tech teams for seamless customer journey.
- Respond to ad hoc clinic and patient requests.
Requirements
Experience & Domain Knowledge
- 7–10 years in RCM leadership or customer-facing revenue operations in MSK, orthopedic, or procedural specialties.
- Hands-on experience managing third-party billing vendors (performance oversight, SLA enforcement, escalations).
- Deep knowledge of RCM in procedural specialties: front-end (prior authorizations, eligibility, benefits) and back-end (AR, denials, appeals, collections).
- Strong knowledge of coding/billing for pain management/orthopedics: CPT, ICD-10, HCPCS, modifiers, bundling, global periods.
- Professional coding certification (CPC, CCS, COC) or Health Information Management degree (plus); specialty credentials like COSC/CASCC (plus).
Execution & Analytics
- Translate RCM data into executive insights and action plans.
- Build/interpret RCM dashboards (days in AR, denial rate, clean claim rate, collection rate).
- Manage complex multi-stakeholder projects independently.
Soft Skills
- Strong communicator and relationship builder.
- Thrives in fast-paced startup environment.
- Comfortable with Google Drive/Microsoft Office, EHRs, practice management systems, clearinghouses.
Compensation & Benefits
- Competitive salary & meaningful equity.
- Unlimited PTO.
- Fully-distributed remote-first culture with NYC office option.
Skills
Revenue Cycle Management, Rcm, Denial Management, Ar Management, Billing Vendor Management, Cpt Coding, Icd-10, Hcpcs, Prior Authorizations, Eligibility Verification, Ehr Systems, Practice Management Systems, Clearinghouses, Rcm Dashboards
Similar jobs
Customer Success jobs
Stripe
New York, NYManages enterprise customer relationships post-sale, driving adoption, retention, renewals, growth, and satisfaction. The role requires 6+ years of client-facing enterprise relationship management experience, strong technical and executive communication skills, and payments or fintech knowledge as a plus.
ZoomInfo
Bethesda, MDSenior customer success professional managing strategic SaaS accounts, driving adoption, retention, renewals, and business value through data-driven account planning and executive engagement. Requires 8+ years of relevant experience and strong analytical, consultative, and communication skills.
Fyxer
London, United Kingdom
Senior customer success leader managing complex enterprise accounts, driving renewals and expansion, and building scalable customer success operations. Requires 8+ years in Customer Success or Account Management, enterprise experience, strong commercial judgment, and comfort working in ambiguity.
Anthropic
San Francisco, CAManage strategic life sciences accounts and scalable customer programs that drive adoption, optimization, and safe deployment of Anthropic’s AI products. The role requires 6+ years in customer success, technical account management, or solutions engineering, plus life sciences research experience and technical fluency.
Motive
United States
Leads a team of Strategic Customer Success Managers serving complex enterprise accounts, owning retention, expansion, customer outcomes, and team development. Requires 5+ years leading B2B SaaS Customer Success teams and strong executive relationship, analytics, and change-management skills.