Customer Success Manager, Strategic
Own strategic relationships with high-value enterprise customers, driving retention, expansion, and adoption of sustainability software. The role requires 7+ years of enterprise SaaS, consulting, or solutions experience, strong executive presence, and change-management and commercial skills.
About the job
Responsibilities
- Own success for a small set of high-value customers, driving retention, growth, and impact.
- Build trusted executive relationships and show how sustainability data drives strategy.
- Lead customer planning and governance through roadmaps and executive reviews.
- Represent the customer internally to shape product priorities and strategy.
- Navigate complex customer organizations and coordinate internal teams to deliver value.
Requirements
- 7+ years of experience in enterprise SaaS, customer success management, consulting, or solutions, working with global strategic accounts.
- Proven success building executive relationships and driving retention and expansion.
- Strong communication skills and C-suite presence, with the ability to link sustainability data to strategy.
- Change-management skills to help large organizations adopt new ways of working.
- Commercial fluency and the ability to partner with Sales on renewals and growth.
- Highly organized, able to manage multiple enterprise accounts while driving outcomes.
- Curious and adaptable, with an interest in sustainability data as a frontier of business intelligence.
Additional Information
- The role may include up to 20% travel.
- Employees are expected to work from an office four days per week.
Skills
Enterprise Saas, Customer Success Management, Executive Relationships, Account Retention, Account Expansion, Change Management, Sustainability Data, Climate Strategy, Esg Reporting, Customer Roadmaps
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