Customer Activation Manager | Strategic Enterprise

What You’ll Do

• Project manage the thorough and complete implementation and onboarding of new Ramp Strategic Enterprise customers
• Execute program management for successful launches of the Ramp platform across top-tier accounts in partnership with Ramp’s Account Executive, Technical Consulting, Product, and Engineering teams
• Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices
• Work with customers to deeply understand their current workflow, pain points, and priorities, and showcase tailored solutions to solve those
• Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative
• Become an expert in the full range of integration and configuration options for Ramp’s suite of products
• Assist customers with change management, and help run custom trainings for their organizations
• Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary
• Balance priorities and multiple tasks supporting implementation, follow-up, cross-functional collaboration, and proactive outreach

What You'll Need

• Minimum 10+ years of experience in implementation, activation, or customer success in a B2B organization
• Experience managing strategic enterprise customer relationships with numerous stakeholders
• Experience running complex technology transformation projects with multiple workstreams, leveraging exceptional project management and time management skills
• Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns
• Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
• Ability to anticipate customers’ needs and position product solutions accordingly
• High adaptability and ability to thrive in a fast-paced environment

Nice to Haves

• Bachelor’s degree from an accredited university
• Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
• Experience implementing a nascent product to an Enterprise
• Experience at a high-growth startup

Compensation and Benefits

For candidates located in NYC or SF, the pay range for this role is $154,700- $263,900. For candidates located in all other locations, the pay range for this role is $139,300- $237,500.

Benefits (for U.S.-based full-time employees):

• 100% medical, dental & vision insurance coverage for you (partially covered for your dependents; One Medical annual membership)
• 401k (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $10,000 per year)
• Parental Leave
• Unlimited AI token usage
• Pet insurance
• Centralized home-office equipment ordering for all employees
• Health and Wellness stipend
• In-office perks: lunch, snacks, drinks, and more
• Budget for intra-office travel
• Relocation support to NYC or SF (as needed)