Technical Customer Success Manager
Technical Customer Success Manager drives customer onboarding, adoption, and value realization for Sentry's monitoring platform. Collaborates with sales and engineering to meet technical/business goals, requiring strong DevOps knowledge and 5+ years customer-facing experience.
About the job
Responsibilities
- Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform.
- Drive customer success and health through effective onboarding, adoption, value realization, and retention.
- Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them.
- Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success.
- Partner closely with the sales team to identify and drive expansions and new opportunities that result from customer success.
- Advocate for customers internally, clearly communicate customer needs and help prioritize improvements that enhance customer experience and product adoption.
Requirements
- BA/BS degree in CS or Computer Engineering-related field or equivalent experience.
- 5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role.
- Strong industry experience and technical understanding related to Devs, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms.
- Experience in working with complex, multi-divisional, multi-geographical customers.
- Impressive executive presence and communication abilities.
- Experience working with cross-functional teams (e.g. Sales, Product, Marketing, ProServices).
Nice-to-haves
- Past experience as a developer/devops.
- Extensive knowledge in application monitoring, Logs, Metrics, Traces.
Skills
Sentry, DevOps, Application Monitoring, Software Development Life Cycle, SDLC, Cloud-Native Infrastructure, Logs, Metrics, Traces, Developer Tools, Open-Source
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